Why is the "Failed Sustaining Payment Notification" autoresponder inactive by default?

Esther Pomeleo-Fowler

This autoresponder is new as of 2009. When the autoresponder was added, it could not be turned on by default for existing donation forms as many, many clients had a work around setup already that would have lead to the constituents receiving two emails for the same failed payment. As such, the autresponder was left off be default for existing forms.  New forms have the autoresponder turned on be default.  Copies of older forms will have the autoresponder off if the form that was copied from has the autoresponder off.

For more information on sustaining gifts, see the sustaining gifts FAQ.