Common problems when uploading addresses from Outlook

Options
Jeffrey Kingsland
Jeffrey Kingsland Blackbaud Employee
Ancient Membership 10 Comments Photogenic Activity: First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

If you're having trouble uploading the address book from Outlook in your TeamRaiser Participant Center, here are some common problems that can point to the cause:

  1. The file is in the wrong format.  For example, make sure that the file was in CSV format if you're doing an CSV upoad.
  2. If uploading a CSV file, the column headers should be "First,", "Last", and "Email".
  3. Invalid email addresses.  They must have a name part and address part, separating by the "@" symbol
  4. Whitespace around values.  Check the file you are importing for extra spaces around the names or email addresses.
Tagged:

Categories