Installment / recurring gift

JayGeneske

A constituent who set up quarterly installment gifts wasn't charged after his first payment. When i looked at his record, he is demarcated as a recurring/installment giver, but there is no transaction info beyond the intial transaction. Is there a way to see what went wrong?

Alicia Searfoss

Hi Jay,

When you look him up under fundraising/donation management/sustaining gifts, does it show an end date in the future still and there aren't any declined payments?

JayGeneske

Alicia Searfoss:

Hi Jay,

When you look him up under fundraising/donation management/sustaining gifts, does it show an end date in the future still and there aren't any declined payments?

Thanks!!!!!