Installment / recurring gift

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A constituent who set up quarterly installment gifts wasn't charged after his first payment. When i looked at his record, he is demarcated as a recurring/installment giver, but there is no transaction info beyond the intial transaction. Is there a way to see what went wrong?

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  • Hi Jay,

    When you look him up under fundraising/donation management/sustaining gifts, does it show an end date in the future still and there aren't any declined payments?

  • Alicia Searfoss:

    Hi Jay,

    When you look him up under fundraising/donation management/sustaining gifts, does it show an end date in the future still and there aren't any declined payments?

    Thanks!!!!!

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