Lagging issues with RE today

Patti Posey

SheryAnne Wui:

 

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now?  It's driving me crazy!

Since this morning, RE has been slow and crashed. We're hosted and that has crashed also. 

I wasnt having any issues until 10 minutes ago.  Got booted out and can't get back in.  I'm getting a cannot connect to the Citrix XenApp service.  There is no Citrix SSL server configured on the specified address.


Patti Posey

Stamford Hospital Foundation

 

Dawson Hunter

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now?  It's driving me crazy!

Our hosted applications (RE & FE) were offline (the login1.blackbaudhosting.com site/server was down) for about 20 minutes.  It just back online, and everything seems to working normally.

Sarah Hyde

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now?  It's driving me crazy!

We are having issues here in Washington, DC, too. I was told the issue was resolved but it crashed again this afternoon. I was told to refer to the status page: https://www.blackbaud.com/profile/AHSStatus.aspx but that says the issue is resolved. I hope they are working on it!

Jen Claudy

Sunshine Watson:


 

Did a Support Chat and he said they're investigating the issue and will update the Hosting Services Status Page shortly.

Karen Stuhlfeier

 I got back in about 15 minutes ago, but I still have coworkers who can't get back in. 

 

Vanessa Hughes

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now?  It's driving me crazy!

We are hosted and cannot connect to Raiser's Edge.  Chat is offline and the 800 number is not taking any calls. Oddly, I feel better knowing that it is not just my organization!

Patti Posey

I just got off with Chat.  They are working on the issue and will update the status page, which currently says the issue has been resolved, but that's from this issue this morning she said.

Mark Zarbailov

Hi,

In the last 3 weeks, we had major issues with our hosted version of Raiser's Edge almost every other day. Has anyone switched back from Blackbaud hosting back to local environment?

Mark

 

SheryAnne Wui

SheryAnne Wui:

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now?  It's driving me crazy!

Since this morning, RE has been slow and crashed. We're hosted and that has crashed also. 

 

UPDATE... back online and hopefully stay that way. 

Jen Claudy

And I got back in...but RE opened with a ReadMe screen for 7.96.  My Recently Accessed lists are old but it looks like data entered today is there.


Can't go back, because of NXT, but this is the downside to Hosting.  (NXT stayed up...but that doesn't help me with my work for today.)

Cammi Derr

Art Bryman:

 

Molly Brandau:

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now?  It's driving me crazy!

Hi, we apologize for any issues you may be experiencing. The best place to check for the most up-to-date information is our Hosting Status Page at status.blackbaud.com.

 

We can't even open the hosting homepage (Orange County), getting a "This page can’t be displayed".  And there's absolutely nothing listed on the Status Page.

 

I don't see anywhere how this page is useful.  It doesn't even mention the problems that are occurring NOW and only displays upcoming maintenance updates.

Cheryl Segear

SheryAnne Wui: We are all still down, are you all out of the Boston site?

SheryAnne Wui:

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now?  It's driving me crazy!

Since this morning, RE has been slow and crashed. We're hosted and that has crashed also. 

 

UPDATE... back online and hopefully stay that way. 

 

 

Cheryl Segear

Cammi Derr: The status page is stating everything is up and running however we are all still dead in the water with RE and FE.  We can't even chat with support because they are not online either.....

Art Bryman:

 

Molly Brandau:

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now?  It's driving me crazy!

Hi, we apologize for any issues you may be experiencing. The best place to check for the most up-to-date information is our Hosting Status Page at status.blackbaud.com.

 

We can't even open the hosting homepage (Orange County), getting a "This page can’t be displayed".  And there's absolutely nothing listed on the Status Page.

 

I don't see anywhere how this page is useful.  It doesn't even mention the problems that are occurring NOW and only displays upcoming maintenance updates.

 

 

Vanessa Hughes

Mark Zarbailov:
Hi,

In the last 3 weeks, we had major issues with our hosted version of Raiser's Edge almost every other day. Has anyone switched back from Blackbaud hosting back to local environment?

Mark

 

Whenever there are issues with our hosted environment, I do think (briefly) about switching back.  But I do not miss having to do updates to the server or worrying about the server crashing or worrying about the backups to the server not functioning or all the other headaches that come with maintaining our own server. 

Holly Herbert

Hi everyone,


I just spoke with the hosting team again. They have updated the hosting status page to show the most recent updates and continue to work to resolve this issue. Again, I am so sorry for this inconvenience and continue to pass along all of your feedback and information to our hosting team.

Sunshine Reinken Watson

Vanessa Hughes:

Mark Zarbailov:
Hi,

In the last 3 weeks, we had major issues with our hosted version of Raiser's Edge almost every other day. Has anyone switched back from Blackbaud hosting back to local environment?

Mark

 

Whenever there are issues with our hosted environment, I do think (briefly) about switching back.  But I do not miss having to do updates to the server or worrying about the server crashing or worrying about the backups to the server not functioning or all the other headaches that come with maintaining our own server. 

 

We don't have the IT staff to host locally and have always been hosted.


I'm still not back in RE.


ETA: I'm back in now (2:39PM Arizona time)

Holly Herbert

Hi everyone! Most recent update from our hosting team says that the latency issues from today should be resolved. If you want more details, please visit the hosting status page. Thank you all for your patience and help as we worked through this issue.