bizarre OLX error message

Mary Weaver

I hope this one gets sorted before too long. Thank God I got my Giving Tuesday emails sent out yesterday and early today.


Just now when I try to load the OLX module in hosted RE, I get the following message. Furthermore, I am unable to edit constituent records and receive this message when I click to edit: "Automation error

Not enough storage is available to process this command"


But here's the OLX error message:

Error Loading Page from Shell 

 
The Raiser's Edge was unable to load this page.


Please try accessing the page again. If you still encounter an error, Please note the following error and contact Blackbaud support.

Error Loading Page from Shell 'OnlineExpressPlugin.PluginHost'

Error number : -2147211486

Error description : 'General ODBC Error: [Microsoft][ODBC SQL Server Driver]Connection is busy with results for another hstmt

Native error:0

'

 

Jen Claudy

I would first log out of RE completely, then back in and see if you still get the error.  Then I'd open a Support Chat.  I think I've gotten that before, or something similar, and it didn't last too long or log out/in worked...  If you find out what caused the error message, post the reason & solution here so others can maybe find it if they see that same error.


I was in OLX an hour ago, but right now, it's taking a while to load, so who knows, I might end up with that error myself.  We're Hosted in Boston.

Michele Stender

Hi Mary! I created a support case for you so you should hear from someone soon. Just to help with some troubleshooting, what were you doing right before you tried to access the OLX plugin? Thank you!

Michele Stender

Associate Product Manager

Mary Weaver

Thanks, Jen--


that did the trick!


I have never seen either of those messages before, so they were quite alarming.

Mary Weaver

Michele Stender:

Hi Mary! I created a support case for you so you should hear from someone soon. Just to help with some troubleshooting, what were you doing right before you tried to access the OLX plugin? Thank you!

Michele Stender

Associate Product Manager

Michele--


Everything worked just now when I tried again, after logging out and back in again.


Before attempting to load the OLX module, I had been attempting to edit a consituent record.

Michele Stender

Thanks Mary. Glad to hear it! Jen Claudy always knows the answer!


Please let us know if you see this error again in the future. I know you are busy today!

Mary Weaver

Thanks so much, Michele--I will keep you posted!