Knowledgebase feedback?

Sunshine Reinken Watson

How do we provide Knowledgebase feedback these days? I found an error, but there isn't anywhere at the bottom of the article to leave a comment.

Article: 41594

https://kb.blackbaud.com/articles/Article/41594
My comment: Delete the mention of "EventID" in step 5. That field isn't mentioned in any of the other steps and is an unnecessary field. The random mention of it was confusing.

JoAnn Strommen

From an email I had after trying to report something:

 

If you have any examples of searches that don’t return relevant information, I’d appreciate it if you’d let me know; our email address is kb@blackbaud.com or just email me directly.  We want Knowledgebase to be a very helpful resource that’s easy to use.


Her direct email: Carolyn.Ferrell@blackbaud.com

Do wish they had a clear contact for reporting.

Sunshine Reinken Watson

JoAnn Strommen:

From an email I had after trying to report something:

 

If you have any examples of searches that don’t return relevant information, I’d appreciate it if you’d let me know; our email address is kb@blackbaud.com or just email me directly.  We want Knowledgebase to be a very helpful resource that’s easy to use.


Her direct email: Carolyn.Ferrell@blackbaud.com

Do wish they had a clear contact for reporting.

 

Thank you! I will send it there. It would be nice to have a comment field at the bottom of the article or some kind of fillable form within the knowledgebase.

Carolyn Ferrell

Thanks so much for letting us know; we've updated it. 


We review your Yes/No votes about whether Knowledgebase articles are helpful, and we plan to enhance this by enabling you to share more specific feedback and comments directly on each article. Here's more information about how to share detailed feedback with us about Knowledgebase in the meantime and our feedback vision:  I want to share feedback about information in Knowledgebase.  


Thanks again!