Duplicate email - cannot locate

Dennis Ladnier

We are trying to enter an e-mail for a registered constituant however cannot save the record as it says the e-mail is already used by someone else - we have ran a few repors/queries trying to find which other constituant has the same e-mail however cannot locate it. Any idea's how to locate it?  Thanks, Dennis

Alicia Searfoss

Could it have been removed?  Sometimes I forget to unclick the box at the bottom to show those.

Dennis Ladnier

Alicia, if you are referring to the 'find consitutent' and entering the email address - we have tried it with both including and excluding inactive constituents - any other idea's?

Philip Nawrocki

Try searching by User Name with the e-mail in question.


This was supposed to be fixed in an update to Luminate, but could still be an issue. I had this issue a while back too and that was what was happening.


Thanks,


Phil

Brian Mucha

Philip Nawrocki:

Try searching by User Name with the e-mail in question.


This was supposed to be fixed in an update to Luminate, but could still be an issue. I had this issue a while back too and that was what was happening.


Thanks,


Phil

Holy cow I hate that Luminate uses the email address for the username. So later when constituent email addresses change and their username does not its mass confusion.


/ I already checked, we can't change that behavior without a customization. 

Dennis Ladnier

Phillip, you're a genius - the username found the match!! Thanks

Philip Nawrocki

Ha! Thanks Dennis. ;-)


For some more reference on this. The bug number is/was: 68990.


The "fix" was implemented in Lumiante Version 15.1.


I would ask support about why this is happening on your instance.


Phil