Hosting test phase issues

Donna Hren

We are in the test phase of moving to the hosted version.  I tried to run donor acknowledgement letters and it will not work.  It never completes the process and give me the word document.  Has anyone else had this problem and how did you fix it?

 

Christine Robertson

Donna Hren:

We are in the test phase of moving to the hosted version.  I tried to run donor acknowledgement letters and it will not work.  It never completes the process and give me the word document.  Has anyone else had this problem and how did you fix it?

 

I would call Support (or chat), especially if this worked prior to being hosted.

Matt Page

Donna Hren:

We are in the test phase of moving to the hosted version.  I tried to run donor acknowledgement letters and it will not work.  It never completes the process and give me the word document.  Has anyone else had this problem and how did you fix it?

 

You might find this post useful, though we still haven't got around to doing it due to other priorities.
https://community.blackbaud.com/forums/viewtopic/147/28460?post_id=102964


Matt

Donna Hren

Matthew Page:

Donna Hren:

We are in the test phase of moving to the hosted version.  I tried to run donor acknowledgement letters and it will not work.  It never completes the process and give me the word document.  Has anyone else had this problem and how did you fix it?

 

You might find this post useful, though we still haven't got around to doing it due to other priorities.
https://community.blackbaud.com/forums/viewtopic/147/28460?post_id=102964


Matt

Thanks Matt!  This was very helpful!

 

Daniel Bayer

Donna Hren:

We are in the test phase of moving to the hosted version.  I tried to run donor acknowledgement letters and it will not work.  It never completes the process and give me the word document.  Has anyone else had this problem and how did you fix it?

 

Thinking back to when I did this..... are you using Mail? Because if so, it may be that you have to re-link the letters if they lived on your computer/server instead of within RE itself. That is what I vaguely remember when I encountered a similar issue, but it's probably best to contact Hosting Support and ask.