Online express receipts and emails must allow for phone number merge field

Alice Black

If an online donation form requires a phone number it should be a field that also appears in the email notification for new donations and in the online transaction.  We recently created a donation form thinking it would appear and were surprised when it did not.  It is now too late to create a form in another program and in this donation form it is a must for those getting the email notification for a donation. A merge field also should be added for phone. Please fix!!!

Michele Stender

Hi Alice,

That makes total sense and I will make sure to put it in our idea bank as somethiing to add to the confirmation email. I have a workaround for now it might not be ideal but it will get you the phone number in the confirmation email. My idea is to have a gift attribute field asking for the phone number. The gift attributes are always included in the confirmation/thank you email. I know it's not ideal but i hope this give you a little help if having the phone number in the confirmation is a must have!

~Michele Stender