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Mercedes McCayRead
Mercedes McCayRead ✭
Tenth Anniversary Facilitator 2 Name Dropper Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
I have a coworker who made a donation yesterday in memory of another coworker's mother.  When she completed the OLX form, she clicked on the tribute button and then checked the box that says "please notify the following person of my gift" and put in the other coworker's name, but not her address.  When she completed and submitted the donation the email she received back said that a letter would be sent to the person who's mother passed (memorial contact) but at her (donor's) address.  So it stated that we would be sending a letter to the memorial contact at the donor's address.  I'm wondering if anyone else has run into this issue?  I doubt that it will be a very serious problem for us because this was on our previous form too and most pepole typed in the address of the person they wanted notified, however, it seems to me that if they type in the name of the memorial contact, but not their address that it shouldn't default to the donor's address. 
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  • Ann Lerch
    Ann Lerch ✭
    Ninth Anniversary Photogenic First Reply

    Mercedes McCay-Read:

    I have a coworker who made a donation yesterday in memory of another coworker's mother.  When she completed the OLX form, she clicked on the tribute button and then checked the box that says "please notify the following person of my gift" and put in the other coworker's name, but not her address.  When she completed and submitted the donation the email she received back said that a letter would be sent to the person who's mother passed (memorial contact) but at her (donor's) address.  So it stated that we would be sending a letter to the memorial contact at the donor's address.  I'm wondering if anyone else has run into this issue?  I doubt that it will be a very serious problem for us because this was on our previous form too and most pepole typed in the address of the person they wanted notified, however, it seems to me that if they type in the name of the memorial contact, but not their address that it shouldn't default to the donor's address. 

    This same thing has happened to us twice. At first I thought the donor typed in her own address by mistake, but she claims not to have. Then it happened again. The fields need to be left blank. 

     

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