Error Pulling Email Stats

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Jeffrey Hoffman
Jeffrey Hoffman ✭
Ninth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
Hi,  Anyone else having trouble pulling email stats?  This was to be addressed in the most recent update but the same error is occuring again today.
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  • Rochelle Reuter
    Rochelle Reuter ✭
    Eighth Anniversary First Reply
    Yes, OLX has been completely unresponsive and crashing all day for us too! Can not load any email stats or open any email drafts. 
  • Hannah Daz
    Hannah Daz ✭
    Ancient Membership Facilitator 1 Photogenic
    Hi, Jeffrey!


    I apologize for the trouble!  I have created a case for you regarding this behavior and have requested to have an analyst give you a call to gather further information and troubleshoot with you so we can get this resolved for you.  I will send you a private message with your case information for your reference.


    Thank you!


    Hannah  


     

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