How do I connect to my FTP?

Jeana Hollingsworth

In order to connect to secure FTP, you need to configure your FTP client as follows:

hostname: customerftp.convio.net OR clientftp.cluster3.convio.net/

username: get from Convio Support

password: get from Convio Support

The above usernames and passwords will only be provided to you by phone for security reasons. Your username and password will work for both secure and insecure ftp.

Many modern FTP clients will use encryption just because it's available, with no other configuration. For others, you will have to enable support for AUTH TLS. Details of doing so should be available to you in the documentation with your software.

Specifically, the option to configure your ftp client for is FTP with TLS/SSL (AUTH TLS explicit) - port 21.

If you are using a command-line based FTP client, it will likely encrypt the control channel by default, but be sure to issue the command PRIVATE ON before transferring files, so that the data connections are also encrypted.

Please note that for security reasons Convio does NOT support OpenSSH's SFTP - despite the name, this is not an FTP-based protocol, it is based on SSH.

Automatable CLI clients known to work include:

Windows - MoveItFreely ( free beer, but not OSS )

Linux/Unix - ftp-ssl ( http://sourceforge.net/projects/ftp-ssl/ ) or preinstalled with Debian apt-get

For a Windows GUI client, the consensus among our integration team is SmartFTP or FileZilla. We've also used WS-FTP-Pro in the past.