Phone number is now a required field for contacting POTUS

Rosie Weaver 3

Advocacy users should be aware that phone number is now a required field at https://www.whitehouse.gov/contact. This means that if a constituent does not include their phone number in your advocacy form, that contact will fail. It is recommended that you include phone number as a required field in forms going to the President.

Caroline Stuart-Freas

Hi Rosie -


Yes, this is correct. The Whitehouse made phone number a required field. If you already had a live campaign targeting POTUS before the release you do need to go in and update this manually.


You can find the release notes on this here: https://www.blackbaud.com/files/support/helpfiles/luminate-releasenotes/Luminate_Release_Notes.htm#Luminate_Online/current.htm


Thanks!

Caroline

Bev Stanton

Caroline Stuart-Freas:

Hi Rosie -


Yes, this is correct. The Whitehouse made phone number a required field. If you already had a live campaign targeting POTUS before the release you do need to go in and update this manually.


You can find the release notes on this here: https://www.blackbaud.com/files/support/helpfiles/luminate-releasenotes/Luminate_Release_Notes.htm#Luminate_Online/current.htm


Thanks!

Caroline

we have an alert that needs to go out today, and we are unable to edit the boxes in step 5 to make the phone number required! i have an open support ticket on this issue. Has anything changed with the phone number requirement? Is anyone else having trouble editing the check boxes in step 5 (select contact fields)?

Bev Stanton

Bev Stanton:

Caroline Stuart-Freas:

Hi Rosie -


Yes, this is correct. The Whitehouse made phone number a required field. If you already had a live campaign targeting POTUS before the release you do need to go in and update this manually.


You can find the release notes on this here: https://www.blackbaud.com/files/support/helpfiles/luminate-releasenotes/Luminate_Release_Notes.htm#Luminate_Online/current.htm


Thanks!

Caroline

we have an alert that needs to go out today, and we are unable to edit the boxes in step 5 to make the phone number required! i have an open support ticket on this issue. Has anything changed with the phone number requirement? Is anyone else having trouble editing the check boxes in step 5 (select contact fields)?

Malana in support came to the rescue!! We were unable to edit the contact fields because we had already selected the white house as a target. Here are her instructions in case anyone else has an issue with this in the future:

In researching further, it seems that we are not always able to mark fields as required when a target is already selected for the action alert. To get around this, we would want to remove the targets for the alert, save, and then add the phone as a required field, and save again. We can then return to the targets and add them appropriately.

Caroline Stuart-Freas

Thanks for sharing Bev - you did the right thing by going to support in this instance and I'm glad it was addressed in a timely fashion. Thank you for sharing on this chain so others can see.

Bev Stanton

Caroline Stuart-Freas:
Thanks for sharing Bev - you did the right thing by going to support in this instance and I'm glad it was addressed in a timely fashion. Thank you for sharing on this chain so others can see.

Caroline: we are also seeing deliverability issues again--this has occurred in the past due to changes with the white house form. So i have submitted another ticket. Curious if others are having issues.