URL Redirect Issue in Emails

Jennifer huckleby

I am having an issue where some links in an email when they are converted to a convio url contain one or multiple %20's, and do not redirect properly.


Here is an example. In the code below, we have two anchor tags with the same url, but different link text. However, when Luminate converts the urls when deploying the email, one works and the other doesn't. 


<a href="https://grizzard.box.com/s/33ir1e7u42qzqn1hounbbpedsfgkd0rl">Click here for 2016.10 Thanksgiving Local Fund Drive Donors</a> 

This ends up as http://grizz.convio.net/site/R?i=TQgT3gBwiQ4GsHsXu-T9jw and works as expected.

 

<a href="https://grizzard.box.com/s/33ir1e7u42qzqn1hounbbpedsfgkd0rl">Click here for 2016.10 Thanksgiving Local Fund Drive Prestige</a> 

This ends up as http://grizz.convio.net/site/R?i=rMXIeB18%20%20b7SIu3ZXdU-tRg, which is incorrect.


Note that we are using conditional content xml tags to display certain links to certain users, so one user may get the second link above, but not the first.


Any suggestions?

Ami Defesche

Jennifer huckleby:

I am having an issue where some links in an email when they are converted to a convio url contain one or multiple %20's, and do not redirect properly.


Here is an example. In the code below, we have two anchor tags with the same url, but different link text. However, when Luminate converts the urls when deploying the email, one works and the other doesn't. 


<a href="https://grizzard.box.com/s/33ir1e7u42qzqn1hounbbpedsfgkd0rl">Click here for 2016.10 Thanksgiving Local Fund Drive Donors</a> 

This ends up as http://grizz.convio.net/site/R?i=TQgT3gBwiQ4GsHsXu-T9jw and works as expected.

 

<a href="https://grizzard.box.com/s/33ir1e7u42qzqn1hounbbpedsfgkd0rl">Click here for 2016.10 Thanksgiving Local Fund Drive Prestige</a> 

This ends up as http://grizz.convio.net/site/R?i=rMXIeB18%20%20b7SIu3ZXdU-tRg, which is incorrect.


Note that we are using conditional content xml tags to display certain links to certain users, so one user may get the second link above, but not the first.


Any suggestions?

 

Hi Jennifer! Just wanted to check in and see if you found an answer to your question. If not, I'll try to connect you with someone who may be able to shed some more light on the situation. Let me know!

Justin McMillin 2

I would love to get a response to this. 

Ami Defesche

Justin McMillin:

I would love to get a response to this. 

Hey Justin, I appreciate you resurfacing this so that we know it's still an issue. I'll escalate this up to our product team but I would also recommend creating a support case so that they can look into the specific reason this is happening for you.