Transaction Decline Codes

Joanne Felci 2

Does anyone know if there is a document that lists the decline codes for Luminate and what they mean


I found this article on Knowledgebase but it really did not help:  https://kb.blackbaud.com/articles/Article/64610


Some of the example of definitions I need are:


Blocked by DECLINES_BY_IP rule


Declined due to Luminate Online IP Block


Voiding transaction due to CVV2 failure :Void Succeeded


thanks for any/all help!


Joanne

Javier Medina

Hello Joanne,


The DECLINES_BY_IP rule and Declined due to Luminate Oniline IP Block are both triggered by Luminate Fraud prevention settings. These blocks are usually temporary and are caused by X number of declines by the same IP in a certain time period.


For more information on your site's fraud settings, you can contact Support and reference the following knowledgebase article:

https://kb.blackbaud.com/articles/Article/64166


As for the Voiding transaction due to CVV2 failure: Void Succeeded message, that indicates that your payment processor's check showed that the CVV value was incorrect. Depending on your payment processor's settings, it may reattempt to process the gift despite this error. The message you shows indicates that Luminate cancelled the original transaction because of the CVV mismatch. Depending on your site settings, Luminate Online may process the reattempt as a successful transaction or decline the reattempt as well.


You will want to check in Luminate Online to see if there is a corresponding successful transaction for the reattempt as well as with your payment processor to see if there were two charges in there. For more on this error, you can refer to:

https://kb.blackbaud.com/articles/Article/64099


Javier Medina

 

Joanne Felci 2

Javier Medina:

Hello Joanne,


The DECLINES_BY_IP rule and Declined due to Luminate Oniline IP Block are both triggered by Luminate Fraud prevention settings. These blocks are usually temporary and are caused by X number of declines by the same IP in a certain time period.


For more information on your site's fraud settings, you can contact Support and reference the following knowledgebase article:

https://kb.blackbaud.com/articles/Article/64166


As for the Voiding transaction due to CVV2 failure: Void Succeeded message, that indicates that your payment processor's check showed that the CVV value was incorrect. Depending on your payment processor's settings, it may reattempt to process the gift despite this error. The message you shows indicates that Luminate cancelled the original transaction because of the CVV mismatch. Depending on your site settings, Luminate Online may process the reattempt as a successful transaction or decline the reattempt as well.


You will want to check in Luminate Online to see if there is a corresponding successful transaction for the reattempt as well as with your payment processor to see if there were two charges in there. For more on this error, you can refer to:

https://kb.blackbaud.com/articles/Article/64099


Javier Medina

 

thank you!!