Raiser's Edge / Luminate Online (RELO) Resources

Sarah Randle

A common request I get from clients is what sort of documentation or resources we have available for our RELO integration. 


Here's a few links I usually provide:

Our RELO Integration Guide:
https://www.blackbaud.com/files/support/guides/re7/RELOInteg.pdf 


It also has a handy field mapping guide (which field goes to which) between RE and LO starting on page 28. 


The Raiser's Edge and Luminate Online Integration Help Documentation - similar to the Integration Guide but a little easier to navigate:
https://www.blackbaud.com/files/support/helpfiles/relo/Content/Home.html


The help documentation for the QPM area has a cheat sheet for common error codes: 

Resolve Common Errors in Queue Problem Management 
https://www.blackbaud.com/files/support/helpfiles/luminate-online/help/luminateonline.html#../Subsystems/DataManagement/Content/Concepts/Admin_Luminate_Management_ManageErrors_QPMErrors.html


Some of the ones not listed there can sometimes be found in our Knowledgebase - just search part of the error message and/or the area it appears or when it appears: 
http://kb.blackbaud.com 


If it's not listed in either, that's a good time to contact support for us to take a look. 


We have some additional RELO resources here to help for reference: 
https://www.blackbaud.com/resources/raisers-edge-luminate-online-overview 


We also offer RELO Training Webinars: 
https://hello.blackbaud.com/RELO-CustomerSuccess-WSEM-Registration.html


One other cool function of the RELO integration I don't think new RELO clients know about is that you can pull a query from RE into LO as a group:

This article outlines this process to map a query in RE to LO: 

How to transfer queries from The Raiser's Edge to Luminate Online 
https://kb.blackbaud.com/articles/Article/68943 


And these two articles address common troubleshooting if the list isn't available: 

Query from The Raiser's Edge is missing or not available to be mapped to Luminate Online Group 
https://kb.blackbaud.com/articles/Article/71774 


No Raiser's Edge queries are available in the Map to Offline Logical Segment dropdown - when creating Luminate Online Groups 
https://kb.blackbaud.com/articles/Article/70886


I hope these will come in handy for you!

Brian Mucha

Nice!

robert badley

We are about to go live with LO and will integrate with RE so these resources look really helpful. Thanks.

Austen Brown

This is immensely helpful! Thank you so much for putting this together!