Raiser's Edge / Luminate Online (RELO) Resources

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A common request I get from clients is what sort of documentation or resources we have available for our RELO integration. 


Here's a few links I usually provide:

Our RELO Integration Guide:
https://www.blackbaud.com/files/support/guides/re7/RELOInteg.pdf 


It also has a handy field mapping guide (which field goes to which) between RE and LO starting on page 28. 


The Raiser's Edge and Luminate Online Integration Help Documentation - similar to the Integration Guide but a little easier to navigate:
https://www.blackbaud.com/files/support/helpfiles/relo/Content/Home.html


The help documentation for the QPM area has a cheat sheet for common error codes: 

Resolve Common Errors in Queue Problem Management 
https://www.blackbaud.com/files/support/helpfiles/luminate-online/help/luminateonline.html#../Subsystems/DataManagement/Content/Concepts/Admin_Luminate_Management_ManageErrors_QPMErrors.html


Some of the ones not listed there can sometimes be found in our Knowledgebase - just search part of the error message and/or the area it appears or when it appears: 
http://kb.blackbaud.com 


If it's not listed in either, that's a good time to contact support for us to take a look. 


We have some additional RELO resources here to help for reference: 
https://www.blackbaud.com/resources/raisers-edge-luminate-online-overview 


We also offer RELO Training Webinars: 
https://hello.blackbaud.com/RELO-CustomerSuccess-WSEM-Registration.html


One other cool function of the RELO integration I don't think new RELO clients know about is that you can pull a query from RE into LO as a group:

This article outlines this process to map a query in RE to LO: 

How to transfer queries from The Raiser's Edge to Luminate Online 
https://kb.blackbaud.com/articles/Article/68943 


And these two articles address common troubleshooting if the list isn't available: 

Query from The Raiser's Edge is missing or not available to be mapped to Luminate Online Group 
https://kb.blackbaud.com/articles/Article/71774 


No Raiser's Edge queries are available in the Map to Offline Logical Segment dropdown - when creating Luminate Online Groups 
https://kb.blackbaud.com/articles/Article/70886


I hope these will come in handy for you!
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