Error: Sender ID/Sender Policy Framework: The domain name in the From address you used for this email is not configured to identify Convio as an authorized sender.

Sarah Randle

When setting up an email in Luminate Online, do you usually see a big yellow error that says:
Error: Sender ID/Sender Policy Framework: The domain name in the From address you used for this email is not configured to identify Convio as an authorized sender. Doing so is essential to ensure your email is not mistaken for spam 


If you do, that's a good indicator you haven't set up a Sender Policy Framework - it's a simple configuration you add wherever you host your domain name that will greatly improve the deliverability of emails you send from Luminate.


We have some great resources about SPF records and setting them up:

"Sender ID/Sender Policy Framework" error: 
http://www.blackbaud.com/kb/index?page=content&id=BB747662 


Error: Sender ID/Sender Policy Framework: The domain name in the From address you used for this email is not configured to identify Convio as an authorized sender. Doing so is essential to ensure your email is not mistaken for spam 
http://www.blackbaud.com/kb/index?page=content&id=BB744860 


What are Sender ID and Sender Policy Framework? 
http://www.blackbaud.com/kb/index?page=content&id=BB747120 


Are there tools to help me put together a Sender Policy Framework?
http://www.blackbaud.com/kb/index?page=content&id=BB747121


We also offer support for DKIM and DMARC Authetication as well:

Implement our own DKIM signature to pass DMARC authentication in emails sent from Luminate Online
https://kb.blackbaud.com/articles/Article/95697


I hope these articles are useful for you!