AddressFinder

Joanne Felci 2

Last time I tried to run AddressFinder (I think it was back in February) it was not working and I had to upload my file via FTP.


Does anyone know if AddressFinder is functional again?


I just tried running it and got a time out error but I'm not sure if that is my connection here or if the service is still down


thanks for any info!


Joanne

Kandis Kerr

I was just trying to run the AddressFinder today as well, and it looks like I will still have to upload via FTP as well and do the Manual Data Return. Unfortunately, it looks like the KnowledgeBase is down, so I can't reach the link for the instructions on the Manual Data process! I guess I will have to reach out to Support afterall. I hope you get your connection working quickly since the rest of the process will take a little extra time!

Joanne Felci 2

Kandis Kerr:

I was just trying to run the AddressFinder today as well, and it looks like I will still have to upload via FTP as well and do the Manual Data Return. Unfortunately, it looks like the KnowledgeBase is down, so I can't reach the link for the instructions on the Manual Data process! I guess I will have to reach out to Support afterall. I hope you get your connection working quickly since the rest of the process will take a little extra time!

Good luck to you as well Kandis!  I did end up uploading to the FTP server and got the process rolling. I wonder when they are going to be online with it again?!


Here is the link to the instructions whenever Knowledge base is up and running again:  https://kb.blackbaud.com/articles/Article/98545

Cathleen Mai

Dito. I had to upload via FTP yesterday. You also need to send an email to Addressfinder@blackbaud.com with your Site ID, Organization name and address and let them know that you uploaded the file.

John Heizer

I gotta say I'm both baffled and concerned about why it is taking so long for Blackbaud to fix this issue.

Cammi Derr

I agree and why is it taking so long to get the KB back online?  it's been quite a while now.

Joanne Felci 2

Cammi Derr:

I agree and why is it taking so long to get the KB back online?  it's been quite a while now.

right?!  I was wondering if there was an ETA anywhere. I got my FTP results back but need knowledgebase to walk me through how to install...SIGH...thankfully I'm not on a tight deadline for this

Cammi Derr

I'm surprised there have been no emails, nothing on their page, or anything about this.  I wanted to read a solution to an error regarding the "255 character string" when acknowleging letters and I'm still waiting on the KB site.

Holly Herbert

Hi everyone. Apologies for the delay in posting about Knowledgebase. Our support team has posted a blog with details on the outage here. Please check your subscriptions and make sure you are subscribed to the community news blog so you can stay up to the minute with respect to Blackbaud news.