Loading never ends for Online Express interface popups...

Elliot Swattridge

Hi everyone,


I am presently using Online Express via Raiser's Edge on the Citrix receiver, and it, at the outset, all looks fine.


However, whenever I click something such as "Create an email" or "Create a form" that brings a popup window where presumably an editing interface is supposed to load, it simply stays in the loading screen forever and never actually loads. See below screenshot for what this looks like...


Has anyone ever encountered this issue before?



 

Jessica Stubbs

Elliot Swattridge:

Hi everyone,


I am presently using Online Express via Raiser's Edge on the Citrix receiver, and it, at the outset, all looks fine.


However, whenever I click something such as "Create an email" or "Create a form" that brings a popup window where presumably an editing interface is supposed to load, it simply stays in the loading screen forever and never actually loads. See below screenshot for what this looks like...


Has anyone ever encountered this issue before?



 

The same thing has begun happening to me!

Michele Stender

Jessica Stubbs:

Elliot Swattridge:

Hi everyone,


I am presently using Online Express via Raiser's Edge on the Citrix receiver, and it, at the outset, all looks fine.


However, whenever I click something such as "Create an email" or "Create a form" that brings a popup window where presumably an editing interface is supposed to load, it simply stays in the loading screen forever and never actually loads. See below screenshot for what this looks like...


Has anyone ever encountered this issue before?



 

The same thing has begun happening to me!

 

Hi Jessica (and Ellitot -sorry for my delay on replying to this post),


Can both of you chat into support and let them know you are seeing this? I believe they will be able to help solve this issue for you!


Thanks,

Michele Stender

Sandra Peterson

Michele Stender:

Jessica Stubbs:

Elliot Swattridge:

Hi everyone,


I am presently using Online Express via Raiser's Edge on the Citrix receiver, and it, at the outset, all looks fine.


However, whenever I click something such as "Create an email" or "Create a form" that brings a popup window where presumably an editing interface is supposed to load, it simply stays in the loading screen forever and never actually loads. See below screenshot for what this looks like...


Has anyone ever encountered this issue before?



 

The same thing has begun happening to me!

 

Hi Jessica (and Ellitot -sorry for my delay on replying to this post),


Can both of you chat into support and let them know you are seeing this? I believe they will be able to help solve this issue for you!


Thanks,

Michele Stender

 

Similar thing with me as well. Although mine happend with trying to access Transaction History.

Paul Wolfram

One of my colleagues has had this problem since last week. Troubleshooting with chat support was not successful. After "refreshing" the citrix user name, use of OLX continued to get stuck on the "loading bar" page mentioned below. Also, once into Online Express via another login, the email link option kept asking for a "valid url" despite a proper email address already in the form. We really like OLX, but we lost several hours of productivity on this little problem. Quite frustrating! 

Sandra Peterson:

Michele Stender:

Jessica Stubbs:

Elliot Swattridge:

Hi everyone,


I am presently using Online Express via Raiser's Edge on the Citrix receiver, and it, at the outset, all looks fine.


However, whenever I click something such as "Create an email" or "Create a form" that brings a popup window where presumably an editing interface is supposed to load, it simply stays in the loading screen forever and never actually loads. See below screenshot for what this looks like...


Has anyone ever encountered this issue before?



 

The same thing has begun happening to me!

 

Hi Jessica (and Ellitot -sorry for my delay on replying to this post),


Can both of you chat into support and let them know you are seeing this? I believe they will be able to help solve this issue for you!


Thanks,

Michele Stender

 

Similar thing with me as well. Although mine happend with trying to access Transaction History.

 

 

John Demarce 2

Michele Stender:

Jessica Stubbs:

Elliot Swattridge:

Hi everyone,


I am presently using Online Express via Raiser's Edge on the Citrix receiver, and it, at the outset, all looks fine.


However, whenever I click something such as "Create an email" or "Create a form" that brings a popup window where presumably an editing interface is supposed to load, it simply stays in the loading screen forever and never actually loads. See below screenshot for what this looks like...


Has anyone ever encountered this issue before?



 

The same thing has begun happening to me!

 

Hi Jessica (and Ellitot -sorry for my delay on replying to this post),


Can both of you chat into support and let them know you are seeing this? I believe they will be able to help solve this issue for you!


Thanks,

Michele Stender

 

I'm having the same experience.  Support does not know why it happens and doesn't have a real fix for it yet.  The only workaround is to either have support fully reset your Citrix login or to create a new Citix login; unfortunately, both options result in losing a lot of handy account settings, such as recently used lists and sort orders, and the error may recur.  If anyone hears of a solution, please post.  Thanks!

Michele Stender

John DeMarce:

Michele Stender:

Jessica Stubbs:

Elliot Swattridge:

Hi everyone,


I am presently using Online Express via Raiser's Edge on the Citrix receiver, and it, at the outset, all looks fine.


However, whenever I click something such as "Create an email" or "Create a form" that brings a popup window where presumably an editing interface is supposed to load, it simply stays in the loading screen forever and never actually loads. See below screenshot for what this looks like...


Has anyone ever encountered this issue before?



 

The same thing has begun happening to me!

 

Hi Jessica (and Ellitot -sorry for my delay on replying to this post),


Can both of you chat into support and let them know you are seeing this? I believe they will be able to help solve this issue for you!


Thanks,

Michele Stender

 

I'm having the same experience.  Support does not know why it happens and doesn't have a real fix for it yet.  The only workaround is to either have support fully reset your Citrix login or to create a new Citix login; unfortunately, both options result in losing a lot of handy account settings, such as recently used lists and sort orders, and the error may recur.  If anyone hears of a solution, please post.  Thanks!

 

Hi everyone! Sorry for my delay in replying to this post. We are aware of this issue and are actively working on a fix. You should see the fix happen in our next release on 9/6. So sorry for this inconvenience!

Michele Stender

Sunshine Reinken Watson

 

Hi everyone! Sorry for my delay in replying to this post. We are aware of this issue and are actively working on a fix. You should see the fix happen in our next release on 9/6. So sorry for this inconvenience!

Michele Stender

 

Thanks Michele! This is happening to me today. I'm looking forward to the update!

Sunshine Reinken Watson

Sunshine Watson:

 

Hi everyone! Sorry for my delay in replying to this post. We are aware of this issue and are actively working on a fix. You should see the fix happen in our next release on 9/6. So sorry for this inconvenience!

Michele Stender

 

Thanks Michele! This is happening to me today. I'm looking forward to the update!

 

We have the update, and I am still experiencing the issue. I can't load anything to download the appeals and opt-outs to Raiser's Edge, and that is a problem.

Michele Stender

Sunshine Watson:

Sunshine Watson:

 

Hi everyone! Sorry for my delay in replying to this post. We are aware of this issue and are actively working on a fix. You should see the fix happen in our next release on 9/6. So sorry for this inconvenience!

Michele Stender

 

Thanks Michele! This is happening to me today. I'm looking forward to the update!

 

We have the update, and I am still experiencing the issue. I can't load anything to download the appeals and opt-outs to Raiser's Edge, and that is a problem.

 

Hi Sunshine, I just sent you an email to get a little bit more info about what you are experiencing. Sorry for this inconvenience!

-Michele

Patti Hommes, bCRE-PRO

Elliot Swattridge:

Hi everyone,


I am presently using Online Express via Raiser's Edge on the Citrix receiver, and it, at the outset, all looks fine.


However, whenever I click something such as "Create an email" or "Create a form" that brings a popup window where presumably an editing interface is supposed to load, it simply stays in the loading screen forever and never actually loads. See below screenshot for what this looks like...


Has anyone ever encountered this issue before?



 

This happenrd to me as well as a colleague. It was resolved after much back and forth. Here's the response email:

"Thank you so much for contacting Blackbaud Customer Support.  I'm writing in reference to case number 13177037 which you have opened about Online Express pages not loading for your user profile. We were able to perform some maintenance on our end and individually refresh each application server profile associated with your Citrix user account. This was done over a week ago, but have been monitoring the proceess for you since then. If you have not already, please try this feature at your next convenience and provide any feedback as needed."

Michelle Scharlock

Michele Stender:

Sunshine Watson:

Sunshine Watson:

 

Hi everyone! Sorry for my delay in replying to this post. We are aware of this issue and are actively working on a fix. You should see the fix happen in our next release on 9/6. So sorry for this inconvenience!

Michele Stender

 

Thanks Michele! This is happening to me today. I'm looking forward to the update!

 

We have the update, and I am still experiencing the issue. I can't load anything to download the appeals and opt-outs to Raiser's Edge, and that is a problem.

 

Hi Sunshine, I just sent you an email to get a little bit more info about what you are experiencing. Sorry for this inconvenience!

-Michele

 

So, did the fix actually get released? I have been having this problem all throughout August/September and am still having this problem nearly every time I send a mail. It is getting to the point where I asked chat support if they could teach me how to reset Citrix on my own as to save time (unfortunately, can't be done on my end). At this point, I would rather just email constituents using the BCC line of Gmail because I know that it will work, rather than use OLX. Please figure this out! 

Kelly Larson

We are experiencing the same issue.



Michelle Scharlock:

 

Michele Stender:

Sunshine Watson:

Sunshine Watson:

 

Hi everyone! Sorry for my delay in replying to this post. We are aware of this issue and are actively working on a fix. You should see the fix happen in our next release on 9/6. So sorry for this inconvenience!

Michele Stender

 

Thanks Michele! This is happening to me today. I'm looking forward to the update!

 

We have the update, and I am still experiencing the issue. I can't load anything to download the appeals and opt-outs to Raiser's Edge, and that is a problem.

 

Hi Sunshine, I just sent you an email to get a little bit more info about what you are experiencing. Sorry for this inconvenience!

-Michele

 

So, did the fix actually get released? I have been having this problem all throughout August/September and am still having this problem nearly every time I send a mail. It is getting to the point where I asked chat support if they could teach me how to reset Citrix on my own as to save time (unfortunately, can't be done on my end). At this point, I would rather just email constituents using the BCC line of Gmail because I know that it will work, rather than use OLX. Please figure this out! 

 

 

Cammi Derr

Michelle Scharlock:

 

Michele Stender:

Sunshine Watson:

Sunshine Watson:

 

Hi everyone! Sorry for my delay in replying to this post. We are aware of this issue and are actively working on a fix. You should see the fix happen in our next release on 9/6. So sorry for this inconvenience!

Michele Stender

 

Thanks Michele! This is happening to me today. I'm looking forward to the update!

 

We have the update, and I am still experiencing the issue. I can't load anything to download the appeals and opt-outs to Raiser's Edge, and that is a problem.

 

Hi Sunshine, I just sent you an email to get a little bit more info about what you are experiencing. Sorry for this inconvenience!

-Michele

 

So, did the fix actually get released? I have been having this problem all throughout August/September and am still having this problem nearly every time I send a mail. It is getting to the point where I asked chat support if they could teach me how to reset Citrix on my own as to save time (unfortunately, can't be done on my end). At this point, I would rather just email constituents using the BCC line of Gmail because I know that it will work, rather than use OLX. Please figure this out! 

 

We are also experiencing the same issue.