Please add cardholder's name to transaction detail in OE cc receipts

Heather Brewer

I've noticed recently that the cardholder's name doesn't actually show up on the emailed credit card receipt in Online Express. While we can see the cardholder's name in the BBMS reports, and it also shows up once we download the transaction, it would make things a lot clearer with matching up donations with the individual notifications we receive. More importantly, our donors often have a contact person fill out the donation form, yet pay with a co-worker's cc, which generates a cc receipt with only the contact person's name. If the cardholder's name was just added to the "transaction detail" block this would solve many problems for us and for our donors. Thank you!

Jen Claudy

Great suggestion!  I recommend that you post it in the OLX Idea Bank.  It's a good idea to start by searching for similar Ideas before posting something that may be a duplicate, and then whether you post something new or add a vote and comment to an existing Idea, come back to this post and add a link to that Idea so others can easily locate it and vote as well.

Heather Brewer

Oh sorry! I was talking to someone on chat and when he couldn't help me, he linked me to this page to post my idea.

Jen Claudy

He sent you to the main Community page for OLX where users can post questions and answers, rather than the Idea Bank (which is actually part of the Community), where you can post Ideas. 

Candy Reichert

Heather Brewer:

I've noticed recently that the cardholder's name doesn't actually show up on the emailed credit card receipt in Online Express. While we can see the cardholder's name in the BBMS reports, and it also shows up once we download the transaction, it would make things a lot clearer with matching up donations with the individual notifications we receive. More importantly, our donors often have a contact person fill out the donation form, yet pay with a co-worker's cc, which generates a cc receipt with only the contact person's name. If the cardholder's name was just added to the "transaction detail" block this would solve many problems for us and for our donors. Thank you!

Idea Bank link for voting:  https://community.blackbaud.com/products/onlineexpress/ideas


and search for Cardholder name