Online Express Email Marketing error messages

Sarah Pieters

I use Online Express to create emails to send to our donor lists. On two occasions I have been working on an email for a number of weeks, and then I will click onto it to continue editing it and an error message appears. When this happens I can no longer access the email and I lose all my work.

 

I have attached screenshots of the error messages for you to look at.

 

Any help or suggestions as to what this bug might be would be great!

 

Thanks,

Caroline Hawkins

Autism Spectrum Australia (Aspect)

 

Jennifer Chase

I get this error too, and sometimes (but not always) logging in and out of RE helps. I also save after every change I make, so I don't lose a lot of work. I've never lost previously saved work though.

Jennifer Chase

I have recevied a similar error message, and logging in and out of RE helps with it at times (but not always). Also, I save after every change I make so that any loss is minimal. I've never lost previously saved work though.

Sarah Pieters

Unfortunately logging in and out of RE never works for me, and I always lose my saved work. Hoping someone from Online Express can let me know what the problem is and get it fixed, because it can't keep happening.