E-receipt setup using MAPI in Raiser's Edge

Mary White

Does anyone know of a way to use the e-receipt function in Raiser's Edge if your institution uses MAPI (Microsoft Exchange) -- and does NOT use SMTP technology?  I spoke with BB Support and they indicated that RE needs the SMTP protocols to work and that it won't function with MAPI.  I'm just curious if anyone has found another way to do this.  We would really like to use an e-receipt feature for gifts under $10.  Thank you!


Mary White

CPCC Foundation

Charlotte, NC

Robert Flynn

The Exchange Server uses MAPI to communicate
between your client software (probably Microsoft Outlook) and the
exchange server.  The Exchange Server uses SMTP to communicate
with the rest of the world.  Therefore, you should be able to
connect RE to the SMTP Send connector via the RE Admin->Business
Rules->Mail Options.

 

We set up a general mailbox to send all RE
related mail.  This way anyone with access to RE may send
receipts.  Also your constituents will reply to his email if
they have questions (even if you put Do Not Reply in the “from”
address.  You can then assign write privileges to one or more
users to handle these replies.  You can then add this mail box
to your outlook client.  It will show up as a different
Mailbox (Inbox) in outlook.

 

You will need the FQDM (fully qualified domain
name) that the exchange administrator assigned to the SMTP Send
Connector.  It may look like SMTP.YourMailServers.ORG

AND the port number assigned (usually 25)

An SMTP username of the general mailbox

A password for the general mailbox

And whatever text you wish to appear in the
“From” address along with the actual address.  “Central
Piedmont Community College Foundation”  would send something
like:

Central Piedmont Community College Foundation
<TheAddressOfTheMailBox@CPCF.ORG>

 

Hope this helps.

 

Bob

Robert W.
Flynn

President/CEO

Christian
Military Fellowship

bob@CMFHQ.org

(800) 798-7875
(Toll Free)

(303) 761-1959
(Office)

(303) 619-1460
(Cell)