Business Analyst, Arkansas Arts Center - Little Rock, AR

Angel Galloway

The Arkansas Arts Center is seeking a Business Analyst with a strong database administrator, information technology and web development background to maintain and improve usability of its patron database for the benefit of its constituents and all departments across the organization. This position is responsible for database management, web integration, security, upgrades and maintenance and will input on strategies for data entry, quality control, training and end user experience improvements.

The ideal candidate will be a self-starter, with the ability to take initiative, work independently and be accountable and capable of finding solutions to challenges and obstacles. Must be a team player, able to work collaboratively and effectively with others. Must have a commitment to be a life-long learner and take initiative to learn new skills, techniques and technologies.

 
Professional Responsibilities

Manage and support the data structure within the current database for core institutional operations, including but not limited to, integration into current and emerging web platforms, data quality and application management, reporting and queries, database user training and business intelligence analysis. 

Perform database administration and supervisory functions, including but not limited to, database maintenance, security updates, clean-up tasks, and quality control audits. Coordinate NCOA updates, software and hardware upgrades. Work with outside IT vendors to troubleshoot network and software issues.

Provide tactical solutions for process implementation and improvements above and beyond, but not limited to, the Raiser’s Edge (i.e. class registrations, event registrations, etc.). Contribute to data structure, data entry, standard reporting, list management and marketing segmentation strategies.

Work cross-functionally with other departments to determine feasibility of expanding database usage for specific projects. Contribute to new and ongoing staff education implementing best practices, as well as provide detailed, project specific training as needed.

Responsible for providing leadership in strategically improving processes and procedures with a focus on communication and collaboration to achieve departmental goals.

 

 
Professional Requirements

BS Degree in Information Technology, Computer Science, Project Management, Business Administration or related field required.

Strong written, verbal and interpersonal communication skills required.

Three to seven years database administration experience required. Experience with varied database solutions, content management, customer relationship management and web platforms preferred.

Experience with Blackbaud products preferred, including Raiser’s Edge, Patron Edge, Financial Edge, CounterPoint and Net Community.

Experience creating regular, strategic and actionable reporting through Raiser’s Edge, Patron’s Edge, Excel, SQL, Google Analytics and/or other reporting platforms preferred.

This is a full-time position. Benefits include health, dental, vision and 401(a) Retirement Plan. Compensation commensurate with qualifications and experience.

Applicants should submit cover letter, resume and three references to Denise Woods, Human Resources Manager, Arkansas Arts Center, at personnel@arkansasartscenter.org.

arkansasartscenter.org