Not receiving test emails or donation notification emails from Online Express

Jennifer Jones 2

I've tried to send test emails from Online Express today, but they never arrive in my inbox or junkbox. We have also discovered that email notifications for donations are not going through today either. Is there an issue with online express? 

Michele Stender

Hi Jennifer,

I was just testing in my sample database and didn't run in to any issues. Can you send yourself a test one more time and shoot me an email if you still are not receiving?  Michele.Stender@blackbaud.com - we can get a support case started for you.

Thank you!

Michele

 

Erin Carlson

Hi Jennifer!


There was a known issue with emails sending out this morning.  This should now be resolved


Thanks!

Erin

Jen Claudy

Just learned from my coworker in Marketing that she had scheduled an OLX message to be sent in the evening yesterday, but it hadn't gone out yet when she got in this morning, so she tried again and it went out at 10:35 today.  First time she's ever done it, so we figured she did something wrong...but maybe not?  Could this problem have started yesterday?