Donor Database Associate

Crystal Chouinard

Ready to do some good in the world? We want to hear from you! Jewish Family Service is hiring a Donor Database Associate to join our dynamic Advancement team. Learn more and apply today at http://www.jfssd.org/employment

Position Type: Temporary to Hire- full time, non-exempt.

Standardized Benefits: Benefits for this position (upon permanent job offer) will include a 401(k) plan, medical, dental and vision coverage, flexible spending accounts, life insurance and generous holiday benefits.

Position Overview:

The Donor Database Associate is an integral member of the dynamic JFS Advancement Team. Using the Raiser’s Edge database, the Associate is responsible for the accurate recording and processing of a high volume of donor gifts, prepares requisite reports to ensure accuracy of information, and preforms analysis of fundraising and event attendance data. The Associate reports to, and partners with, the Advancement Services Specialist to maintain data integrity, and ensure accuracy of database records in order to support the Advancement Team in achieving its annual fundraising goals. This individual assists Advancement staff with various projects that contribute to JFS’s fiscal sustainability so that the agency can continue to provide life-changing services to more than 20,000 clients a year. 

Essential Duties and Responsibilities: 

• Records all gifts and builds installment schedules accurately; including Cash, Pledge, In-Kind, Stock/Property, Planned Giving, Matching Gifts, Reoccurring, and EFT using the Batch module within the Raiser’s Edge database;
• Processes credit card donations as needed;
• Selects, prepares, and sends appropriate individualized acknowledgement letters for all gifts based on predetermined criteria, as well as handwritten acknowledgements from Board President and thank you e-mails from the CEO when appropriate;
• Ensures tax acknowledgement letters are accurate and complete for donors and mailed out within 72 hours from receipt of gift;
• Manages data being communicated between the Raiser’s Edge and Luminate Online;
• Assists with complex data queries, reports, exports, merges, global changes, data imports, and system upgrades;
• Supports the Advancement Team in donor relations projects as needed, including helping to systemize individualized stewardship plans for reference, tracking and follow-up;
• Helps with  the Raiser’s Edge training and troubleshooting for Advancement staff ,
• Assists with data entry and reporting needs of the Advancement Team;
• Responds efficiently to calls from donors, volunteers, and staff, in a professional and friendly manner;
• Completes data enrichment projects; Capital Campaign Access Database and Planned Giving Paper File integration into the Raiser’s Edge;
• Organizes and maintains Development records, files, and other materials;
• Provides support at charitable events for the Advancement Department as needed;
• Maintains and performs record and date cleanup/updates in Raiser’s Edge to ensure consistency and integrity;

Minimum Desired Education and Experience: 

• Experience working with donor management software at a large non-profit organization, preferably Raiser’s Edge and the following modules: Batch, Event, Mail, Prospect, Volunteer.
• Previous experience in non-profit Development and Event arena.
• Experience with Crystal Reports preferred.

Minimum Desired Job Knowledge, Skills and Abilities: 

• Working knowledge of an elaborate general ledger and gift coding structure. 
• Quick data entry skills balanced with strong accuracy and attention to detail. 
• Strong organizational and prioritization skills. 
• Works independently and collaboratively with minimal supervision. 
• Maintains positive and professional demeanor and demonstrate credibility, integrity, and confidentiality. 
• Strong working knowledge of Word, Excel and Outlook. 
• Strong computer skills, including the ability to create mail merges and spreadsheets with basic formulas. 
• Ability to work in a fast-paced environment and follow directions, policies and procedures. 
• Ability to apply common sense and critical thinking to carry out instructions and make decisions within scope of authority. 
• Excellent telephone and oral communication skills. 
• Good to excellent spelling, grammar and written communication skills. 
• Ability to problem-solve in complex situations. 
• Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions and decimals. 
• Ability to analyze data. 

Contact Information: 

To be considered, please email your cover letter (including salary requirement) and resume to resume4321@jfssd.org. Please, principals only. Please, no follow-up phone calls or emails.