Hello, Blackbaud, are you there?

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This question is for Blackbaud. I don't see half as many Blackbaud comments on the ideas posted in the Idea Banks as there used to be. It would be nice to know, at least for the ideas that have more than several votes, that you have at least acknowledged our ideas and frustrations. Many of the ideas have been in the idea banks for a long time, with users practically begging for Blackbaud's attention, but no comment from Blackbaud is every made. It leaves users wondering why there's even an Idea Bank, and some database friends that I know don't post there at all because they don't believe it's worth the effort. It just would be nice to know that users are at least being heard.

Comments

  • Thanks for voicing this concern, Julie. I don't work at Blackbaud, but I do agree with what you're saying.
  • Hi Julie,


    Thank you for your feedback.  You have good point.  We have not actively commented on the ideas as much recently.  We will remedy that in the next few weeks.  We highly value the idea bank, community posts and, most of all, the community members.  We want this to be a vibration community.  Keep the posts coming!


    Reed Smith

    Director, Product Management, Raiser's Edge 7 and Raiser's Edge NXT

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