Need advice on offering "Participant Type" change to participants

Sally Riddle

We are offering a participant type that includes fundraising and one that does not include fundraising.  Both are $0 registration fee.


I'll be glad to change the participant type from non-fundraiser to fundraiser if the user requests it, but I'm not sure the best way to let them know that this is an option. (They can send an email to our contact@ address and request the change.)


I've contacted support about the possibility of the user being able to change this themselves in the PC, but it is not currently an option.

Kenneth Keil

Sally,


I recommend placing your verbiage for your message about changing participation types in the "Thank You" page, as well as the "Thank You for Registering" autoresponder for your TeamRaiser event. 


You can add the message to the area above the Transaction Summary of the Thank You page by adding the text to the HTML area for that page. (Fundraising > TeamRaiser > Find and edit your event > Skip forward to step 13. Customize Pages > Configure Thank You Page)


Then, for the Thank You For Registering autoresponder, you could add that message about contacting your organization to switch participation types [to a fundraising participation type] anywhere in the HTML content for that message. (Fundraising > TeamRaiser > Find and edit your event > Skip forward to step 11. Manage Autoresponders > Edit the Thank You For Registering Autoresponder > Skip forward to step b. Edit HTML Content)


Thanks,

Kenneth Keil


Luminate Support