Donor Database Manager Position - Ronald McDonald House Charities of Central Texas

Missy Strittmatter

To apply please send your resume, cover letter and salary requirements to Missy Strittmatter, Chief Development Officer, mstrittmatter@rmhc-ctx.org.

Ronald McDonald House Charities Of Austin and Central Texas
Position: Donor Database Manager  

 
Reports To:  Chief Development Officer
Education: Bachelor’s degree
Relevant Work Experience: 3-5 years prior experience with donor management systems is required, Blackbaud product knowledge and experience, including Raiser’s Edge, is required. 
Schedule and Status: Full time
Salary: Competitive and Negotiable

 

 
Overview:  The Donor Database Manager is a full-time, salaried position and reports to the Chief Development Officer.  The primary responsibility of the Donor Database Manager is to ensure accurate and timely processing of information regarding donors, guests and volunteers into the database. The Donor Database Manager manages and administers the processing of all gifts to include annual giving, direct mail, and e-appeals. Additionally, the Donor Database Manager is responsible for the Raiser’s Edge database administration, gift processing and coding, and recognition and stewardship of donors.  The Donor Database Manager helps build relationships from the initial entry point to active, deepened engagement. 

 

 
Essential Functions:

 
Information and Donor Management

• Manage and develop the RMHC donor database and ensure accurate record keeping including complete donor records, both electronic and paper as needed.
• Oversee and produce monthly annual campaign budget to actual, standard reports and updated mailing lists.
• Oversee donor acknowledgments; producing letters and coordinating thank-you correspondence among staff, board and volunteers to ensure all donors are promptly and appropriately thanked.
• Fully integrate Raiser’s Edge with other organizational technology including, TeamRaiser, Volunteer Mark and NetCommunity.
• Serve as staff lead on processing daily mail to ensure proper handling of offline cash and in-kind donations.  Additionally, approve coding for all donations based on finance policy.
• Assemble, update and track calendar for development office that includes all donor relations and direct mail activity for the year – coordinated with Chief Development Officer, Director of Communications, Development Coordinator, Volunteer Manager, etc.
• Serve as the Development team lead staff on revenue reconciliation with the Director of Finance.
• Provide reports for annual audit and year-end review.
• Serve as the agency database administrator and information manager including ensuring that policies and procedures associated with data entry are completed correctly and consistently, troubleshooting issues with Blackbaud staff, and managing the flow of data between the data components.
• Serve as point person for RMHC staff members working in the Blackbaud system including providing the appropriate training and overseeing privileges.
• Assist in the creation and implementation of department goals, objectives and timelines.
• Complete all donor information requests, matching gift requests, acknowledgement and recognition for all donations including in-kind and third party.

• Work with key volunteers to assist in mailing and other appropriate projects.
• Conduct donor research on current/prospective donors.

Requirements:

• Excellent written and verbal communication skills.
• At least three years of prior fundraising database management required.  Work with Blackbaud’s Raiser’s Edge product required.
• Advanced knowledge of Microsoft Office required. 
• Experience in a professional office environment and strong customer service skills are important. 
• Experience in working with volunteers is preferred.
• Excellent decision making skills and sound judgment.
• Ability to function as a team member.
• Must be organized, able to accept direction and to work independently. 
• Must maintain discretion with regard to donor confidentiality and privacy. 
• Be dependable, flexible, and highly sensitive to and supportive of the mission of Ronald McDonald House Charities.
• Must be able to work effectively and accurately in a timely fashion.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel, reach with arms and hands and talk and hear.
• The employee may be required to lift up to 25 pounds.
• The vision requirements include close, distance, peripheral and depth perception.

 
Position description is for informational purposes and is not an exhaustive list of all responsibilities. Additional duties that are consistent with the responsibility level of this position may be assigned.