Blank Donor Acknowledgement letters appear blank

Donna Hren

I was running my donor acknowledgement letters today and when the process sends the documents to word it is blank.  There are the appropriate number of pages but they are all blank.  I checked to make sure that our letters still exist in the system and they are still there.  Has anyone else had this problem and can you tell me what you did to fix it.  I ran the letters last week and it worked fine.

JoAnn Strommen

Oh my!  I haven't had it happen with RE but have seen it in other docs when font color accidentally was set to white.   If you don't get an answer I'd certainly call/chat with support on this one to get it resolved quickly.

Donna Hren

JoAnn Strommen:

Oh my!  I haven't had it happen with RE but have seen it in other docs when font color accidentally was set to white.   If you don't get an answer I'd certainly call/chat with support on this one to get it resolved quickly.

Thanks!  I did think of that and had checked that very thing.  Unfortunately that is not the problem!

 

Amy Dana

Have you recently had a Microsoft update? I had a problem like that when my office upgraded Office a while back. For some odd reason, it turns out that if I saved the export as .docx instead of .doc it was fine. Can you export the letters and then print them from there?