Emails should be mobile compatible

Beth Schultz

Emails designed in online express do not scale to be easily read on a mobile device. As we all know, the percentage of people reading our emails on mobile is climbing. If they have to scroll over to see the right-hand side of the email, they are not going to bother.

Mary Weaver

Hi, Beth--


OLX forms are designed to be mobile response if we check the box next to "create mobile version" in the Extras tab.


See the image.

Beth Schultz

Thanks, Mary. While that is true for the web donation forms, it is not true for the emails. If the email with the link to my form is not mobile compatible, they are unlikely to ever get to the form, as far as I'm concerned. This is a miss.

Mary Weaver

I'm sorry--I misunderstood. 

Chris Martin

Hi Beth. Would you mind sharing some detail with me around what you're seeing? All Online Express marketing emails should be automatically and properly mobile-responsive across all modern email clients/devices (and most legacy ones as well).


Do you have an example you can share?

Danielle Allen 2

We have noticed that emails with side by side images are not mobile friendly, the CSS doesn't seem to know to move one image below the other..

Shelley Darling

Beth Schultz:

Emails designed in online express do not scale to be easily read on a mobile device. As we all know, the percentage of people reading our emails on mobile is climbing. If they have to scroll over to see the right-hand side of the email, they are not going to bother.

Was this issue ever resolved?

Michele Stender

Hi Beth,


Online Express emails are mobile responsive right out of the box. If you aren't seeing this - please chat with our support team so we can look into this further! Thank you so much!

Shelley Darling

Michele Stender:

Hi Beth,


Online Express emails are mobile responsive right out of the box. If you aren't seeing this - please chat with our support team so we can look into this further! Thank you so much!

I have and there seems to be a disconnect between mobile friendly and true responsiveness. Can you link me to a tutorial or detailed explanation on HOW to make the columns in a two column email stack..ie..be responsive?

Michele Stender

Hi Shelley, I am working with support to do some troubleshooting. You shouldn't have to do any additional work to make the email mobile responsive. We wil be in touch ASAP.

Michele

Chris Martin

While we're confirming things as Michele notes, I wanted to share a little background on how mobile responsiveness in email works that might help. The "instructions" coded into emails that inform devices and email clients (apps / programs) about how an email should look/behave (e.g. column stacking on small devices) rely on a CSS feature called media queries. If the email program being used by an email recipient doesn't support media queries, then that email program won't respect any instructions coded into the email about things like stacking columns, etc.


If you google "email support for media queries", you'll find lots of articles about the varying support for media queries by various email apps/programs. In some cases, even though an email client doesn't support media queries, it might still have its own proprietary mechanism for trying to render an email in the "best looking way" that it can (including things like increasing font size to a readable size, etc.).


In the past, whenever we've received reports of OLX emails not behaving responsively, it's almost always been when the email is being received on and read from an email app that doesn't support media queries.


But we'll report out what we find to be sure that's what's at play here. Thanks!