Fulfillment Tracking and Management?

Brian Mucha

How are people handling ecommerce order fulfillment?

Seems like all Convio offers is a canned report or two. What happens when you are getting 10, 20 or more orders a day? I can't believe people are managing shipping dates and tracking numbers, back orders and all that in their heads.

I've found a couple of third party solutions, presumably Convio could be made to sync, but they really seem like overkill. All we really need is basic stuff: a way to mark an order shipped, back-ordered, cancelled and so on. Tracking info would be nice too.

Regards, Brian

Michelle Shefter

Hi Brian,

Many organizations outsource their fulfillment -- often to the same vendor that does fulfillment of their direct mail premiums.  The company that I have worked with in the DC area is AMI (amidirect.com).  They have an in-house fulfillment system that tracks inventory, back orders, shipping, etc.  They import data from Convio into their system and then track everything from there.  Granted, the organization i worked with handled thousands of transactions a day in their busiest season, so a solution this robust was necessary for them.

Hope this is useful...

Michelle

Brian Mucha

Michelle Shefter:

Hi Brian,

Many organizations outsource their fulfillment -- often to the same vendor that does fulfillment of their direct mail premiums.  The company that I have worked with in the DC area is AMI (amidirect.com).  They have an in-house fulfillment system that tracks inventory, back orders, shipping, etc.  They import data from Convio into their system and then track everything from there.  Granted, the organization i worked with handled thousands of transactions a day in their busiest season, so a solution this robust was necessary for them.

Hope this is useful...

Michelle

We might do dozens on a busy day, if that.

Out of curiosity, is the import done with a sustom DataSync like the RE Connector, or with reports?

Regards, Brian

Michelle Shefter

Brian Mucha:

We might do dozens on a busy day, if that.

Out of curiosity, is the import done with a sustom DataSync like the RE Connector, or with reports?

Regards, Brian

We had some very unique business rules and so we were using a custom report, that worked more like a data sync in that once you ran it, transactions were flagged so that they could never be downloaded twice.  If you're looking at less than 50 transactions a week, it may be simple enough to manage using an excel spreadsheet with some additional fields added for your internal tracking.

Brian Mucha

Michelle Shefter:

We had some very unique business rules and so we were using a custom report, that worked more like a data sync in that once you ran it, transactions were flagged so that they could never be downloaded twice.  If you're looking at less than 50 transactions a week, it may be simple enough to manage using an excel spreadsheet with some additional fields added for your internal tracking.

Thank you, very interesting.

"We had some very unique business rules..."

Boy, that sounds familiar!

Regards, B