Notification Email in Online Express

Ellie Moore

I'm wondering if anyone has found a good solution to the problem of not being able to edit the notification emails staff receive when donations are made. We receive a brief gift summary followed by the entire text of the donor thank you email. We print out our email notifications for a variety of reasons, and they are so long that they print on two pages, which is both wasteful and inconvenient. The support staff tells me that there is no way to edit the staff notification email and that the only way to shorten it is to shorten my donor thank you email, which I don't want to do, and doesn't seem like an acceptable solution. Anyone found a workaround for this?

Jen Claudy

Can you just print off the first page?  At least until something changes...and be sure to post your idea in the OLX Idea Bank (or find someone else's idea and vote it up).  We print to a pdf and electronically file in RE, so not a problem for us either way.

Ellie Moore

Unfortunately, the important info (tribute, etc.) is at the bottom of the email so we need both pages to have all the gift info.

Kim Kosa

Agreed. Would really love to see their contact info in the email too so we can call and thank, etc. right away rather than ahving to wait till we go through the whole OE linking process to get the phone number