Applications Training Manager, University of Arizona Foundation

Ashley Hansen

Job title: Applications Training Manager

Department: Development Services, Development Research & Resources

Hours: 40 per week

Opening: September 24, 2015

Closing: Open Until Filled

Classification: Exempt, Professional Staff

Benefits: Yes

General Position Summary:

Under general direction, lead the training for The Raiser’s Edge (RE), the system of record for advancement at the University of Arizona, the UA Foundation and the Alumni Association. Develop, plan, organize and deliver training on the system using various training methods in large and small groups (classroom sessions, audio/visual sessions, one-on-one instruction and computer-based training such as video-on-demand or webinars).

Responsible for coordination of RE security groups, RE access, training registration and marketing. Coordinate logistics for classroom and other training. Design and conduct surveys and feedback measurement tools to assist in the development of group and individualized training to ensure staff meet their goals.

Supervisory Responsibility:

None at this time.

Essential Functions/Major Responsibilities:

• Act as the RE business-user expert to design and implement an appropriate training program for new and existing RE users consistent with the practices and business rules developed by the University of Arizona Foundation for the University of Arizona and affiliated unit employees.

• Design, write and update training materials, which include all course documentation that is a byproduct of business process, policy and system changes. Documentation will also incorporate enhancements, upgrades and new modules from the vendor that can be in the form of manuals, tip sheets and electronic or web media.

• Build standard queries and reports for RE users as common or recurring business needs are identified.

• Train/assist with the creation of queries, exports, reports, mail merges and dashboards for RE users as needed.

• Work with local subject-matter experts to develop new policies and procedures as required.

• Assist with the production of RE management reports (both regular and ad-hoc) for senior leadership.

• In consultation with appropriate unit managers and colleagues, write and maintain documentation of data entry and reporting protocols.

• Partner closely with Information Technology (IT) to assess user business needs and manage training, querying and exporting related support requests accordingly.

• Determine security permissions for all users and regularly review security user groups to ensure that user needs - and data security considerations - are both fully met.

• Ensure that user agreements are signed by users following training. Assign user access to RE (via the RE Support request queue) as needed.

• Manage and respond to requests that come into the RE Training email help desk, including requests for training support (courses or one-on-one training), ad-hoc training questions and reporting/querying questions.

• Partner closely with IT by managing and/or responding to tickets via the RE Support email help desk. These tickets include questions related to RE account reactivation as well as queries and exports and occasional other support questions.

• Be part of the testing process for new product releases, version upgrades and enhancements.

• Investigate, design and deliver learning modules in a variety of media, working with staff, consultants and vendors.

• Evaluate user feedback to measure the training program’s effectiveness and to ensure that staff is able to meet needed business goals.

• Assist manager in setting short and long-term goals and priorities for the training department.

• Seek opportunities for professional development that will enhance job performance.

• Perform additional duties as assigned.

Interpersonal contacts:

This position has contact with employees of the UA Foundation, UA Alumni Association and other UA campus development staff and departments/colleges/units. As such, excellent customer service skills required.

Specific Job Skills:

• Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the Foundation/University as well as the technology tools available to University of Arizona Foundation, including Raiser’s Edge, a Microsoft Windows computer environment, and the Microsoft Office suite (including Microsoft Outlook, Word, Excel, PowerPoint and Access required).

• Knowledge of the principles, practices, developments and techniques of providing software training and reporting, querying and data exporting services in an academic and/or administrative environment.

• Skill in establishing and maintaining effective working relationships.

• Ability to build online instruction as well as classroom-based instruction required.

• Excellent presentation skills required.

• Strong verbal and writing skills, high attention to detail and follow-up and excellent organizational skills required.

• Strong commitment to customer service required.

• Ability to manage confidential information with discretion and tact required.

• Strong leadership qualities, including the ability both to delegate and to execute, thereby leading by word and by example required.

• Ability to work collegially and collaboratively in a team setting required.

• An exceptional work ethic and track record of personal initiative required.

• Outstanding interpersonal and communications skills characterized by the ability to listen, to speak and to write well required.

• Must be flexible and adaptable to new programs in an emerging and changing environment.

Minimum Qualifications:

• Bachelor’s degree or higher and a minimum of two years of professional work experience developing, designing and delivering training and reporting support AND

• A minimum of five years of experience designing instructional materials and providing group training required OR

• Any equivalent combination of experience, training and/or education approved by Human Resources.

Preferred Qualifications:

• Two or more years of experience using The Raiser’s Edge.

• Demonstrated experience using Camtasia or other software to produce video tutorials.

• Demonstrated experience using Tableau or other data visualization software.

• Demonstrated experience using current technologies for the design, evaluation and distribution of instruction.

• Demonstrated experience leading a project team, acting as a lead and mentoring or managing colleagues.

• Demonstrated experience monitoring budgets preferred.

Work Environment:

• This position works in an office environment with close work on a computer.

• Willingness and ability to work evenings and weekends as required.

• Willingness and ability to travel to various offices and departments across campus and/or non-campus locations for Foundation or University business required.

• Ability to climb stairs to/from training environment.

• Must have valid driver’s license.

To Apply:

Please send a letter of interest, resume, and three professional references (include job number DS1513 in the subject line) to:

The University of Arizona Foundation, Attn.: Human Resources

1111 N. Cherry Avenue Tucson, Arizona 85721 Fax (520) 621-2975 *E-mail hrdept@uafoundation.org

*E-mail submission is the preferred method in Word or PDF format*

The University of Arizona Foundation is an Equal Opportunity Employer.