Donor Services Associate --Boston MA

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Beatriz Adrianzen 3
Beatriz Adrianzen 3
Ninth Anniversary
in Jobs Board
Donor Services Associate

New England Baptist Hospital

Department: Philanthropy

Position Type: Regular

Shift: Day Shift

Hours Per Week: Part time 24-32 hours per week FLEX

FT/PT/PD: Flex 24/32

Position Summary:

A member of the Baptist’s philanthropy team, s/he is responsible for the recording, receipting, and acknowledgment of all philanthropic gifts to the hospital and will provide essential support with gift stewardship, monthly reconciliations, database maintenance, and other projects as needed.

Essential Responsibilities:

 
  • Process all gifts and pledges through donor acknowledgment, reporting, and filing of backup documentation.
    • Data entry of all gifts received
    • Responsible for processing and tracking all matching gift forms, credit card transactions, online giving, and in-kind gifts.
    • Preparation of acknowledgments for all gifts
    • Filing backup documentation and electronic copies of acknowledgement letters;
    • Updating of biographical information in database of record as provided by constituent’s information on checks and/or correspondence.
  • Oversees all tribute gifts.  Prepares acknowledgment letters and notification letters to family members with the list of people who made gifts in memory/honor of their loved ones. 
  • Responds to inquiries from donors and determines appropriate staff to follow up.
  • Follows specific procedures related to stock gifts. 
  • Monitors website donations; may participate in the research and redesign of online giving web page and philanthropy website.
  • Generates monthly reports and reconciles with other development and fiscal reports.
  • Monitors and records all payroll deductions.  Balances monthly totals with the Fiscal Department. 
  • Performs data maintenance.
  • Other Duties as Necessary.
Qualifications:
  • Working knowledge of fundraising databases, such as Raiser’s Edge
  • Experience with fundraising operations and gift processing is strongly preferred.
  • Rigorous attention to detail and keen problem-solving skills.
  • Excellent computer skills; experience with Windows and Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access , and the ability to learn new programs required.
  • Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.  Ability to remain calm in stressful situations.
  • Must be discreet, tactful and able to provide a high level of customer service. 
To Apply: http://www.nebh.org/careers/open-positions/

 
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