What is a hard bounce vs a soft bounce

Jolene Robichaud

What is hard bounce vs soft bounce?


Note: This topic was created from a reply on the Exporting Invalid Email Addresses From A Smaller Email List topic.

Karen Badham

Hello Jolene,



Hard bounce means it's not going to attempt to send again, so for example an invalid email address. Soft bounce means it's going to attempt to send again, so for example a full inbox. Below are the Knowledgebase solution for each of these.



What is a soft undeliverable email (soft bounce)?


http://www.blackbaud.com/kb/index?pag...



What is a hard undeliverable email (hard bounce)?


http://www.blackbaud.com/kb/index?pag...



Thanks!


Karen