An unnecessary space in the donor acknowledgment email

Common Ground

Hi! In the donor acknowledgment email, there is a space between the donor's name and the comma that follows it, i.e. "Dear George ,"



If I were the donor receiving this email, I'd think that the communications team had done a sloppy job of editing! Unfortunately, David from Blackbaud told me that it "is something that cannot be edited."



I'd like to suggest that it be added as a correction in a future product upgrade. Thanks!

David Seager

Hello Common Ground,



I apologize. After further research I have a few more things that I want to look into. I will reopen the case and will contact you out of the case.



I will change this topic to a question as I believe this is not an idea.



Thanks


David

Peter Gulka 2

Well, hang on now...



If it is indeed an issue that we can;t control and requires a patch to correct, then it is an idea, no?

Karen Badham

Hello Peter,



There is no issue with spaces showing after merge fields. You have control over spaces in your emails. David has since followed up with Common Ground and this is now resolved.



Thanks!


Karen

Peter Gulka 2

Yay!