Users are receiving a runtime error when they try to unsubscribe from our emails. Where do I start to find a fix?

Sara Kisseberth 2

When one clicks on email preferences, they get the normal page (https://connect.bluffton.edu/sslpage....) but when they check the box and click update, they get the attached error message. I have no idea where to start to fix this.



Thanks

Karen Badham

Hey Sara,



Please edit the User Email Preferences part and check what you have filled in for "After update navigate to:"



I think there's a permission issue on this page. Please check the targeting & security on the Page properties, and also on the properties of whatever template that page is using.



If that doesn't fix it we need more information, so I'd recommend creating a support case.



Thanks!


Karen

Sara Kisseberth 2

the box after update navigate pointed to "user email preferences - confirmation"



Targeting and security everyone - view was checked. What should it be?



It's been a long time since I've worked through support - how do I go about creating a support case?

Jordan Winka

Hi Sara,



You can create a case via case cental @ https://www.blackbaud.com/casecentral.... I hope that helps!



Jordan