Please share how you use Ecards

Callen Fairchild Zind

We'd love to see links to examples of organizations using the Ecard functionality successfully. We have not yet integrated it and are interested in best practices.

Sarah Calatayud 2

Update on this, please? We are having lots of issues with eCards on BBNC.

Gloria Murman

We are getting ready to look at implementing e-cards, too. Taking training on May 27th. I would love to hear what others are doing, too.

Rebecca L.

I work with several organizations that use eCard successfully. I've seen them used as a benefit of membership, prayer cards, thank you cards, birthdays, honorary/memorial notifications, etc. Sky is really the limit. The biggest hurdle with ecards is getting them designed and implemented. Once you have designs, the rest is fairly easy - though there are many steps.



Best practices are to keep consistent with your branding & keep the size of your card consistent as well. Also, organizing/grouping them into their message (thanks, get well, congrats, a membership has been purchased in your name, etc) for future expansion is a good idea.



Sarah, what kind of problems are you experiencing? Maybe I can help...



Let me know if any of you have more questions I may be able to answer for you.

Sarah Calatayud 2

Rebecca L.:
I work with several organizations that use eCard successfully. I've seen them used as a benefit of membership, prayer cards, thank you cards, birthdays, honorary/memorial notifications, etc. Sky is really the limit. The biggest hurdle with ecards is getting them designed and implemented. Once you have designs, the rest is fairly easy - though there are many steps.



Best practices are to keep consistent with your branding & keep the size of your card consistent as well. Also, organizing/grouping them into their message (thanks, get well, congrats, a membership has been purchased in your name, etc) for future expansion is a good idea.



Sarah, what kind of problems are you experiencing? Maybe I can help...



Let me know if any of you have more questions I may be able to answer for you.

Thanks for inviting me to talk with you, Rebecca... We implemented a Mother's Day eCard offering last week. For a $10 donation. All kinds of problems with website users/donors telling us people did not receive the eCards they sent to their intended recipients. And, apparently, there is no way to check on it except to file a tech support case with BBNC. Another donor used a designated Mother's Day donation form, which contained the option to send an eCard, to make 6 donations and sent 6 messages to let the recipients know she'd donated in their honor. At least two of the eCard recipients never received their eCards. Again, no way to check on the eCard launch success except to ask tech support to look into it.



Any suggestions?

Rebecca L.

Rebecca L.:
I work with several organizations that use eCard successfully. I've seen them used as a benefit of membership, prayer cards, thank you cards, birthdays, honorary/memorial notifications, etc. Sky is really the limit. The biggest hurdle with ecards is getting them designed and implemented. Once you have designs, the rest is fairly easy - though there are many steps.



Best practices are to keep consistent with your branding & keep the size of your card consistent as well. Also, organizing/grouping them into their message (thanks, get well, congrats, a membership has been purchased in your name, etc) for future expansion is a good idea.



Sarah, what kind of problems are you experiencing? Maybe I can help...



Let me know if any of you have more questions I may be able to answer for you.

Hmm...this is the first I'm hearing of this issue. I'm so sorry for your troubles. Please bear with me while I ask a couple questions, Sarah. It may assist my in helping you.



Have you all used eCards prior to this? Did you test the eCards functionality with this particular set of cards prior to deploying to the public? Do you know if the recipients checked their junk mail for the cards?

Sarah Calatayud 2

Rebecca L.:
I work with several organizations that use eCard successfully. I've seen them used as a benefit of membership, prayer cards, thank you cards, birthdays, honorary/memorial notifications, etc. Sky is really the limit. The biggest hurdle with ecards is getting them designed and implemented. Once you have designs, the rest is fairly easy - though there are many steps.



Best practices are to keep consistent with your branding & keep the size of your card consistent as well. Also, organizing/grouping them into their message (thanks, get well, congrats, a membership has been purchased in your name, etc) for future expansion is a good idea.



Sarah, what kind of problems are you experiencing? Maybe I can help...



Let me know if any of you have more questions I may be able to answer for you.

Hi, Rebecca.


Yes, we tested the functionality and they do work just fine. And the recipients who reportedly did not receive their eCards did not find anything in their junk mail. I think my frustration is that there is no way, without calling tech support, to even determine that the eCards were successfully sent out. In most of our cases, the tech support person was able to identify that the eCards were indeed successfully sent out, and was able to provide me with an exact date and time the eCard was mailed out to the recipient. But I can't check that myself without contacting tech support.


Another thing that is problematic is that there is no way to set up an internal staff notification each time an eCard transaction takes place. You can do this nicely with donation transactions, but not with eCard purchase transactions. So we've decided we need to just build the eCard option into a donation form, rather than trying to charge a fee for the eCards themselves in the eCard form part. We need to know when purchases have been made, so this is the only way we can figure out how to do it.


Thanks for listening!

Sarah Calatayud 2

Gloria Murman:
We are getting ready to look at implementing e-cards, too. Taking training on May 27th. I would love to hear what others are doing, too.

If you learn anything that helps me with my issues, please fill me in!

Rebecca L.

Rebecca L.:
I work with several organizations that use eCard successfully. I've seen them used as a benefit of membership, prayer cards, thank you cards, birthdays, honorary/memorial notifications, etc. Sky is really the limit. The biggest hurdle with ecards is getting them designed and implemented. Once you have designs, the rest is fairly easy - though there are many steps.



Best practices are to keep consistent with your branding & keep the size of your card consistent as well. Also, organizing/grouping them into their message (thanks, get well, congrats, a membership has been purchased in your name, etc) for future expansion is a good idea.



Sarah, what kind of problems are you experiencing? Maybe I can help...



Let me know if any of you have more questions I may be able to answer for you.

Hey Sarah,


I understand your frustrations 100% and it seems this is inherent functionality issues and nothing I can help with. I'm so sorry for your troubles.



One thing I did want to be sure to pass along: **It's important to note that there's a report in another thread of this forum that some emails to both Yahoo & Google being delivered but either landing in Spam or "all mail" but not the inbox. I wonder if this may be part of the issue...Just trying to think of every possibility for you.



Thread here: http://bbnccommunity.blackbaud.com/bb...

Sarah Calatayud 2

Rebecca L.:
I work with several organizations that use eCard successfully. I've seen them used as a benefit of membership, prayer cards, thank you cards, birthdays, honorary/memorial notifications, etc. Sky is really the limit. The biggest hurdle with ecards is getting them designed and implemented. Once you have designs, the rest is fairly easy - though there are many steps.



Best practices are to keep consistent with your branding & keep the size of your card consistent as well. Also, organizing/grouping them into their message (thanks, get well, congrats, a membership has been purchased in your name, etc) for future expansion is a good idea.



Sarah, what kind of problems are you experiencing? Maybe I can help...



Let me know if any of you have more questions I may be able to answer for you.

Hi, Rebecca... I did see that thread. This seems to be unrelated. but I appreciate your reaching out to help!