Question about bounces

Ashley Holm

We recently converted to RE and NetCommunity. I do not send out the organization's emails, but have been told that NetCommunity generates more bounces than our previous provider: ActOn.



Could it be possible that Blackbaud's IP address is blacklisted by more servers?



To be honest, I don't have a lot of knowledge on this subject, so I may not know what I'm talking about. Our development team is ready to scrap NetCommunity because they fee like our messages aren't being received.



Thank you.

Ryan Beggs

Hello Ashley,



You have the ability to review the bounce information in Blackbaud NetCommunity. If your team has found that a large number of mailings was rejected to specific domain, there is a chance that a provider has blocked the Blackbaud mailing systems.



We are always working with providers to ensure our mailing reputation is of the highest standard. If such an inconstancy was found, I would suggest contacting our support team with the information. We can then work with the specific provider to resolve the issue.



Thank you!


Ryan