Question about bounces

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We recently converted to RE and NetCommunity. I do not send out the organization's emails, but have been told that NetCommunity generates more bounces than our previous provider: ActOn.



Could it be possible that Blackbaud's IP address is blacklisted by more servers?



To be honest, I don't have a lot of knowledge on this subject, so I may not know what I'm talking about. Our development team is ready to scrap NetCommunity because they fee like our messages aren't being received.



Thank you.
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  • Hello Ashley,



    You have the ability to review the bounce information in Blackbaud NetCommunity. If your team has found that a large number of mailings was rejected to specific domain, there is a chance that a provider has blocked the Blackbaud mailing systems.



    We are always working with providers to ensure our mailing reputation is of the highest standard. If such an inconstancy was found, I would suggest contacting our support team with the information. We can then work with the specific provider to resolve the issue.



    Thank you!


    Ryan

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