Blackbaud - Advocacy Customer Success Manager

Heather McDowell

The Luminate team is looking for an Advocacy Customer Success Manager to provide strategic guidance in Advocacy related campaigns and outreach.



Responsibilities will include:

• Building and maintaining relationships with nonprofit customers
• Providing strategic analysis and advice on Advocacy campaigns and outreach
• Working within our company to help ensure customer success 

Minimum qualifications:

Education: BS or BA, or equivalent experience required



Experience:

• 3+ years of experience in developing or supporting Advocacy campaigns
• You should love helping clients and be committed to their success
• You should be a great communicator, able to speak easily to all levels of seniority at any organization and to present materials that will impact their success
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective need-development questions
• In addition to Advocacy, you will also work in support of other online campaigns, such as email marketing, fundraising, events
• Experience working with and a passion for nonprofit organizations and their unique challenges and opportunities
• Ability to stay calm under pressure, respond to customer needs quickly and effectively
• Self-motivated and able to thrive in a fast-paced and customer-focused environment
• Proficiency with Microsoft Office applications, relational database applications, HTML development, web based presentation tools and Salesforce.com preferred 

If you are a person who thrives in dynamic, fast paced, environment and has a deep commitment to the work that you do we would love to talk to you! The best fit for this position would be someone who lives in or around the DC area.



Applicants should apply directly at : https://www.blackbaud.com/careers