Electronic Receipts for Offline Gifts - were they sent?

Evan Rodwell

If I'm sending email receipts for offline gifts, there's no way to tell whether a receipt was actually sent - like the Sent Items folder in an email client. This isn't stored anywhere in RE.  There's no SQL table I can query.  Raiser's Edge doesn't have an actual mailbox on the Exchange server I can check.



There needs to be some way to determine whether an electronic receipt was actually transmitted - not just that RE tried to transmit it, but that it was successful.  Even something as simple as letting us BCC ourselves when emailing receipts so that we'll have real evidence that nothing went wrong and the receipt was sent to the donor's address (whether the donor's address works is a different question).



This is a feature I think Raiser's Edge needs.

Stephanie Ulmer

Awesome idea! I'd like to see that too!

Nicole S

That's interesting.  I could be wrong, but when we were testing this, I seem to recall being able to find them in the sent folder, although no immediately.  This could depend on your email client -- I think ours was gmail at the time.  We didn't decide to move forward with ereceipts at the time, so I can't go back and confirm.



I think ereceipts in general could use some updating. 

John Heizer

I think this may cover what you're looking for.  Add your votes.



http://rediscovery.uservoice.com/forums/137015-raiser-s-edge-discovery-topics/suggestions/4262065-verification-record-of-email-receipts-sent

Aldera Chisholm

My vote is now added to that link, thanks for putting it up. I called RE on thsi one when we were getting started with e-receipts, and their answer was that a lack of error message is proof it worked. The message never shows up in our sent folders.