Support Software Engineer

Brian Loyloy

Maintain software that is part of our Customer Interaction Center™ (CIC). The various components are highly scalable, and critical for the functionality of numerous key applications. The code is primarily C++, but knowledge of C# may be helpful. You will be working in Development and will be coordinating with our Support Department, which handles the customer interaction.



Major Responsibilities/Activities

 

• With minimal supervision and a high degree of collaboration and quality, debug, diagnose, and resolve problems reported by our Support Department and internal team members
• Read and interpret log files, make, test, and deploy source code changes to resolve problems found in the software
• Perform collaborative code reviews with other developers to scrutinize the changes you and they make
• Work with a source control package to manage code versioning and test changes across different releases
• Provide feedback to development for potential design changes or refactoring based on research for support cases

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Minimum Requirements

• Two or more years of experience using C++ with Microsoft technologies
• Experience with STL and/or Boost is beneficial
• Excellent written and verbal communication skills
• Excellent analytical and diagnostic skills
• Strong object oriented analysis and design patterns experience
• Experience with multi-tier architectures
• Ability to multi-task, prioritize, and be detail-oriented
• Ability to work in a team environment and communicate with the team on a regular basis
• Ability to work independently and be resourceful
• Bachelor’s degree in Computer Science or relevant, proven industry experience
• Understanding Multi-threading, Concurrency, Data Sharing, and Locking contention
• Experience with any of these areas is preferred SQL, SIP, RTP, TCP/IP

Work Context

• Communicates regularly with colleagues and management
• Uses computer frequently
• Moves objects weighing up to 25 lbs. (Computer equipment)
• Legally eligible to work in the U.S.

We are proud to be an Equal Opportunity Employer.

EOE M/W/Vet/Disabled

Apply Here




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