Development Assistant in North Little Rock AR

Patty Neumeier

Arkansas Hospice Foundation

North Little Rock, AR



IMMEDIATE SUPERVISOR:

Foundation Operations Coordinator

 

POSITION SUMMARY:

 

The Development Assistant plays an important role in the Arkansas Hospice Foundation (“Foundation”) donor relations experience. As a member of the Foundation’s Development Services team, he/she provides critical support in managing donor records and stewarding donations, particularly by maintaining biographic information on all current and potential donors and processing gifts. The Development Assistant also helps cultivate meaningful relationships with key Foundation stakeholders by assisting the Executive Director with Board activities and major donor communications.

.

 

PRIMARY RESPONSIBILITES:

 

Database

• Accurately enters gifts (cash, offline credit card, matching, recurring, employee withholdings) into database within defined timeline, assigning appeal and fund codes and other required information.
• Deposits daily donations, utilizing the EFT Network for checks and taking cash to bank.
• Sets up tributes as needed in database, utilizing information in patient database and online obituaries. Generates letters to caregivers who list Arkansas Hospice as recipient of memorial gifts.
• Generates receipts and acknowledgement letters for all donations within defined timeline. 
• Serves as backup for entering online donations.
• Serves as primary contact for donors calling to make memorial donations, answering calls in a professional and courteous manner.  Responds to requests regarding gifts as necessary.  Contacts donors when necessary to clarify donor intent.
• Adds new constituent information to the database as needed, analyzing information and populating appropriate data fields, including address, constituency and solicit information, and relationship links.
• Notifies appropriate AFH staff of donations of defined amounts, and AH staff of patient/family acknowledgements and notes.
• Ensures all information in donor records is current, accurate, and meets organizational standards when setting up new constituents, setting up tributes, accessing records and through routine clean-up. Ensures that employee and volunteer records are current and accurate in the database.
• Conducts research on organizations to determine primary contacts, relationships, etc.
• Organizes, coordinates, and maintains the integrity of hard-copy filing system.

 

Administrative

• Collects AHF mail from front desk, distributing to correct personnel.
• Generates staff roster and emergency phone lists.
• Supports the Foundation Executive Assistant on logistics and other tasks for Board activities including in-person support, i.e. recording committee meeting minutes
• Assists with Foundations mailings and keeps current with USPS bulk mail regulations. Takes bulk mail and postage account deposits to Post Office for processing.
• Sends email reminder to staff regarding time sheet deadlines.
• Orders and maintains adequate stock of office supplies for staff needs.  Maintains the organization of supply closet and attractive display of AHF office area
• Maintains confidentiality of all information.
• Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.
• Adheres to all organizational and departmental policies and procedures.
• Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
• Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate.

• Works successfully with all staff, board and volunteers to help fulfill the Foundation’s mission. This may include special projects and events.
• Suggests changes in procedures for improved efficiency.
• Performs other duties as assigned.
• Represents Arkansas Hospice in a positive manner.

 

QUALIFICATIONS:

• A minimum of two years administrative experience with computer software, data entry, database maintenance, research, and administrative operations; preferably supporting a nonprofit fundraising or advancement office.

• Highly detail-oriented with a critical degree of accuracy regarding data entry.
• Working knowledge of database software equivalent to at least one year experience. Experience with Raiser’s Edge database preferred.
• Proficient in Microsoft Office programs including Outlook, Word and Excel.
• Minimum accurate typing speed of 45 wpm.
• Strong interpersonal skills as well as excellent written and verbal skills
• Ability to work cooperatively, professionally and cordially, and to function well within the team setting.
• Ability to use all standard office equipment, i.e., fax machine, copier, e-mail and telephone.

• Prior experience with not-for-profit organizations desired.
• Must have automobile with required insurance coverage and Arkansas driver’s license.
• Belief in and support of Arkansas Hospice mission and philosophy.