Database Administrator - Austin, TX

Austin Holmes

Mission of Hope, Haiti

Database Administrator

 

 

Job Description

Title: Database Administrator

Location: Austin, Texas

Department(s):  Development

Reports to:  Director of Development

 

Job Summary

This position will report to the Director of Development. This position will require someone with a bachelor’s degree, and 5-10 years of experience in database management with a non-profit organization, preferably with Luminate CRM and SalesForce. This person must be extremely reliable, detail-oriented, and competent , with proven proficiency in CRM management and coordination between marketing processes and accounting systems.

 

Key Responsibilities

• External Responsibilities

• Maintaining knowledge of new developments and features of your system
• Reviewing invoices and new products from vendor and conferring with leadership to determine best use of budgeted dollars
• Serving as liaison to vendors such as the mail house, wealth screening, or address update services

• Ensuring Database Integrity
  • Conducting weekly/monthly audits of data entry to ensure accuracy
  • Where possible, building in functionality/establishing security to prevent bad entry
  • Providing users with feedback on their data entry practices
  • Maintaining users and security settings for the system
  • Producing or supporting verified month and year-end membership and development reports
  • Reconciling gift deposits with finance department at month and year-end
• Maintaining Efficient Database and Operations
  • Ensuring the database and operations support your strategies — “translating” fundraising goals and strategies into operations
  • Managing all existing codes and tables; adding new ones as strategies dictate
  • Periodically eliminating obsolete query, report, and export parameter settings
  • Conducting all global changes and/or imports to maintain data
  • Maintaining all integrations with other systems, such as online fundraising, Luminate Online, Research Point, and general ledger
• Responsibility for Data Entry and Acknowledgment
  • Managing data entry/gift processing staff
  • Designing and managing the gift processing workflow, including roles and responsibilities of all involved
  • Representing the data entry staff in departmental and organization-wide meetings and initiatives
  • Supporting gift processing staff as needed by completing data entry during high volume periods
  • Supporting data entry as needed for constituents and relationships
  • Ensuring that gift acknowledgments are produced within a specified timeframe
  • Maintaining records needed for annual audit
• Supporting Production of Complex Outputs
  • Supporting production of standard and custom reports — determining with staff which reports are needed regularly (monthly, weekly, etc.) and setting them up to allow self-service reporting
  • Where needed, building custom reports for special projects
  • Building queries and exports for complex mailing lists and segments such as newsletters, membership or direct mail appeals, and event invitations
  • Creating and maintaining mail merge acknowledgment letters for acknowledgment of gifts
  • Creating and maintaining merges for pledge reminders and event invoices
• Supporting Users
  • Providing ongoing assistance to users — encouraging use of vendor’s technical support, but when questions are dependent on knowledge of the organization’s specific configuration, support from the DBA is necessary
  • Driving organizational wide compliance, ongoing training, certification and best practice usage.
  • Developing and delivering targeted training to current and new users.

 

Disclaimer

            The above statements are intented to describe the general nature and level of work required by someone assigned to this position or classification. This is not to be considered as an exhaustive list of all responsibilities, duties, and skills required of personnel fulfilling this position. All personnel may be required to fulfill responsibilities outside of their normal responsibilities from time to time, as needed.