CC Batch Committal Process creating Duplicate Gifts

Georgina Brunyee

I have an odd situation where an SG CC batch is committed once the eft process has completed, but every transaction row up to the first rejection ends up with a duplicated approved gift on the supporter record. The supporter is only debited once from their card and the same CC authorisation reference appears on both duplicated gifts. There are no warnings or anomalies reported during the committal process of the batch. The error is picked up usually during receipting. It is creating a reconciliation issue at end of month. Has anyone else experienced this issue. We are on RE 7.93.

 

Stephanie Ulmer

That is very concerning. We are not experiencing this issue but use the same products as you. I'm assuming it just started, so did you recently have a patch installed?

Catherine Rainsford

This has happened to us twice now, first on December 10th where it happend with about half of our direct debit batch (about 300 records) and then again on 10th Dec credit card batch (about 1200 records).  It took me days to fix, even using the instructions provided by Blackbaud as they are all regular givers and the next gift date had to be rolled back too.  Fortunately everthing was normal in Feb but Blackbaud have not been able to provide an explanation.  Hoping it does not happen again. I wonder how many other organisations have experienced this issue.