Credit Card Rejection With Message

Laura Elliott

Hi everyone,

 

I have a question about charging a credit card by checking off the EMT box and transmitting under the Tools menu.  When one of the cards gets declined with the message “The Request is Missing One or More Required Fields C:billto/”, what does that mean exactly, and what can we do to fix it?

 

Thanks!

 

JoAnn Strommen

The best place for the meaning of any error message is Knowledgebase.  Just enter Error and what you message is.  You will get the meaning of the message in a variety of contexts. 

Holly Herbert

JoAnn Strommen:

The best place for the meaning of any error message is Knowledgebase.  Just enter Error and what you message is.  You will get the meaning of the message in a variety of contexts. 

Great advice, JoAnn! Laura, here is a link to a KB article with common rejection codes. Incidentally, after you're done looking at the article, check out the rest of our new Knowledgebase. It's pretty sweet!

Laura Elliott

And there it was, the zip code was missing from the person’s record.  This is perfect!  I wasn’t aware of it, but I will certainly come back to take a look at this resource.  As usual, I get quick and on-the-mark replies.  Thank you both!