Town Hall Meeting: Blackbaud's Commitment to Quality and Stability for Luminate Online

Rachel Shields

The quality and stability of Luminate Online is critical to your organization, mission, bottom line, and most importantly, the millions of people and causes you serve.



We believe in providing you with transparent information, as well as detailed updates on progress, towards a complete resolution of the issues some organizations experienced recently. Although not all customers were impacted by the recent incidents, we’re invested in each of you and want to provide updates to all of our customers.



Please join this webinar to learn more about our efforts and commitment to your future success using our products and services.



Date & Time:  May 20, 2015 at 2:30 p.m. ET



Register now >

Philip Nawrocki

Is this still a policy?



It seems every release still has many issues.



Latest upgrade to 11.9.5 broke/removed the send a plain-text message. No mention on luminatestatus.blackbaud.com but RDO team knows about it(per my open case)



Good timing for holiday time...

Liz Pomper

Latest upgrade to 11.9.5 broke/removed the send a plain-text message. No mention on luminatestatus.blackbaud.com but RDO team knows about it(per my open case)

 

Any update on the ability to sent a plain-text test message? We are having this issue also.

Philip Nawrocki

Hi Liz,



I talked to BB support and this is intended functionality. In the 11.5.9 release notes, there is a small note saying:

Preview email messages now send as both HTML and Plain Text in the same message in Email Campaigns, Blueprints, and TeamRaiser Coaching emails. As a result, the Send text email only option was removed in Email Campaigns, Blueprints, and TeamRaiser Coaching email. Use email viewers to switch between HTML and Plain Text to review each rendering. 



Per support:

This is caused by the most recent upgrades to email processing in Luminate Online. A single email message now contains both the HTML and Plain text versions of the message. The control for which message is visible to the end user is now configured in the individual's email viewer (Outlook, Gmail, Yahoo, etc.) configuration. 



Additionally, the preferred format option on a constituent record no longer controls which version is sent by default 

to the individual recipient. The field remains on the constituent record as a data point and simply represents the 

constituents "preference." 



In short, the system will now send all messages in HTML by default but also with the plain text version included. 

Control for which version is viewed is now dependent on individual email viewer configuration. 



I have a bunch of questions about this that I asked support and they are referring them to the Email Product Manager. Should have a response next week, due to the holiday.



I will update this thread after that I get a response.



Thanks,



Phil