Associate Director, Development Operations at Pathfinder International

Maggie Farrand

Pathfinder International is a global leader in sexual and reproductive health. We place reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in environmental stewardship, decreases in population pressures, and innovations in poverty reduction. Pathfinder provides women, men, and adolescents with a range of quality health services—from contraception and maternal care to HIV prevention and AIDS care and treatment. Pathfinder strives to strengthen access to family planning, ensure availability of safe abortion services and post-abortion care, advocate for sound reproductive health policies, and, through all of our work, improve the rights and lives of the people we serve.



The Associate Director of Development Operations leads and manages the donor-driven operations of the development office by managing the donor database, leading research and segmentation efforts and overseeing maintenance, performance and use of segmentation and analytic tools such as Raiser’s Edge, our prorietary fundraising database and Convio Luminate. The role also includes overseeing a full time staff member who leads gift processing (including lock box deposits), upkeep and enhancement of donor information and records, and production of Raiser’s Edge reports for use by senior management, staff and the board.  The Associate Director of Development Operations reports to the Vice President of External Relations.



Position based in Watertown, MA. 



Key Responsibilities: 

• Function as strategic thought leader for data-driven fundraising and stewardship including segmentation, data enhancement, research and targeting analytics for return on investment and resource allocation
• Supervise full-time staff of one gift processor. Oversee accurate, timely input of all constituent and gift information, and generation of donor acknowledgements.  Collaborate in auditing the accuracy of daily gift entry and production of daily, monthly financial reports. 
• Develop long term strategy for data segmentation, targeting, research and CRM solutions required to support long term growth of individual fundraising group
• Maintain and improve the administration of the Raiser’s Edge database.  Ensure that best practices are followed for data entry and management throughout the organization. Establish and document policies and procedures. Manage the connection between Raiser’s Edge and Convio Luminate (online marketing software).
• Coordinate all use and users of Raiser’s Edge and other database tools and ensure successful training, support and skill improvement of all development staff and users as required.
• Manage database and software tool maintenance and clean-up projects to ensure up-to-date and accurate donor information, and easy data extraction for reports and queries. Maintain and improve the administration of donor information files, in print and electronic files.  Ensure that best practices are followed for efficient and effective donor and financial record keeping.
• Collaborate with colleagues in Finance Department to coordinate management of lock box deposits, monthly reconciliations, Raiser’s Edge upgrades, and integration with Convio Luminate.
• Act as key strategic parther and collaborate with Major Gifts and Direct Marketing on targeting and segmentation strategies.
• Lead data enhancement and analytic reporting for all fundraising efforts across the group. 

To apply, visit http://www.pathfinder.org/about-us/careers/employment-opportunities/