Development Associate, Donor Database - Austin, TX

Susannah Winslow

KLRU, Austin’s PBS station, seeks a Development Associate, Donor Database to maintain and manage the donor database system and facilitate effective utilization of the fundraising systems. He or she will assist efforts to capture, organize, use and analyze constituent data to achieve department and organizational objectives. The Associate will be responsible for the integrity of the database; developing and adhering to business rules to enhance the use of the donor data; overseeing the processing of gifts and generating donor lists; and training new users.

KLRU offers meaningful work with a small team of passionate coworkers. Our award-winning shows include Austin City Limits, Arts in Context, Central Texas Gardener, Overheard with Evan Smith, and Barbecue with Franklin, as well as countless special productions and events. We offer a supportive and collaborative work environment.

Duties and Responsibilities include, but are not limited to:

• Oversee donor aspects of the Raiser’s Edge database including development of data entry policy and procedures that ensure data integrity, user security administration, and reporting.
• Process and enter all income for the Development department and reconcile contributed income with the Accounting Department
• Create queries, lists and exports related to all fundraising activities including membership, direct mail appeals, online campaigns, and various mailing lists.
• Produce updates, documents, and training materials for Raiser’s Edge users and lead department-wide training.
• Assist manager with developing policies and procedures for handling data and creating training documentation for staff.
• Propose database enhancements and standard reports to increase the efficiency of data entry and reporting.
• Provide exceptional customer service and assist with fulfilling requests made by donors and board members.
• Complete other relevant duties and special projects as requested by manager.

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience, and a minimum of two to three years of related work experience in a Development department.
• Strong working knowledge of Raiser’s Edge or similar donor database
• Emphasis on accuracy in entering and retrieving data from database.
• Must have excellent organizational skills and ability to independently prioritize a heavy workload, at times working under pressure and deadlines.
• Ability to look at the bigger picture of data systems and thinks strategically about long term data system.
• Problem-solver and strategic thinker with superior attention to detail and the ability to organize, streamline and implement processes and procedures.
• Must have good judgment and the ability to handle confidential matters.
• Must present a professional image to the public, both in person and over the phone.
• Computer (PC-based) literate and proficient in the use of Microsoft Office Suite.

PLEASE SUBMIT RESUME AND COVER LETTER WITH SALARY REQUIREMENTS TO:

Human Resources, Attn: Melanie Blackman (mblackman@klru.org)

Mailing Address: P.O. Box 7158, Austin, TX 78713-7158     Fax: (512) 233-5818