Missing Donors in Donor Acknolwedgement Export

Lauren Fardella

I ran a gift detail report on a campaign for April and there are 5 donors that are listed.   I created a gift query from that report and plugged it in to the Donor Acknolwedgement Letter and I want to export the list to excel instead of using the Mail Wizard.   But when I export only 1 donor shows up.  



I checked every inch of the other 3 donors and nothing looks off on their records.     This is a capital campagin so we only get a few donations a month, they are usually just pledge payments.   So I do not feel the need for a letter code, but I have used export through Mail before and had no issues.   



I am just confused to why these donors may be missing.

Mark Guncheon 2

Are soft credits involved? All gifts are same gift type, subtype, etc.



Mark

JoAnn Strommen

Whew, sounds like a lot of work to get 5 letters.  Reading between the lines, your query from the gift detail report pulls 5 records?  Now export from Donor acknowledgement pulls 1.  Are the gifts already acknowledged?  Do they have the needed address type per donor acknowledgement set up?  I'd start with looking at all the settings on the donor ack letter set up starting with gift date on tab 1 .  If you're bringing in 5 and only getting 1 somehow they would seem to be not meeting a criteria/filter of the donor ack settings. 

Nicole S

I have had similar problems before and noticed that sometimes the box next to send mail to this address was unchecked and it left the donor out of my mailing.